G
Guest
I am a rather computer illerate user new to any sort of 'advanced' system
operations that don't invole solitaire or e-mail. I have had an XP system for
about 8 months now and enjoy using it. We have had a teenage relative staying
with us since college let out (3 months) as it is close to his summer job.
Once he started using our computer all kinds of really, really bad 'bugs'
seemed to have found their way into my computer as my 2 hr a week internet
use security system wasn't quite up to his seemingly 24/7 internet surfing
and downloading and it is constantly crashing and basically unusable to me
and full of stuff I have no need or use for.
I have purchased security upgrades but that is like closing the barn door
after the cows have all run off and have tried to restore my system to any
point prior to his arrival with no luck -- always get 'system could not be
restored -- no changes made' error message and now have opted to completely
restore the system to the brand-new 'out-of-the-box' way it was because it is
constantly crashing and absolutely no use to me as it is.
I have inserted the yellow 'RECOVER XP HOME WITH SERVICE PACK 1A' disk into
the player and it starts by asking me which of the 4 options I would like --
one of which is Install Windows XP. The problem is that when I choose that
option absolutely NOTHING happens.
The computer store where I bought the computer told me it wasn't their
problem and referred me to the company (Northgate) for 'tech support' but
when I phone them am told they cannot be accessed from my calling area (all 3
of the 800 numbers provided), I have contacted microsoft and have been told
it isn't their problem -- talk to the people who sold me the computer...
One sales person at the store did recommend that I restart my computer after
choosing the install XP option but that did not work either.
How do I restore or recover my XP system completely and basically erese
anything and everything on my system currently and start fresh? Please help
in either complete system recovery or how to restore system to earliest date
possible without getting error message.
Thank you for any and all help or guidance.
operations that don't invole solitaire or e-mail. I have had an XP system for
about 8 months now and enjoy using it. We have had a teenage relative staying
with us since college let out (3 months) as it is close to his summer job.
Once he started using our computer all kinds of really, really bad 'bugs'
seemed to have found their way into my computer as my 2 hr a week internet
use security system wasn't quite up to his seemingly 24/7 internet surfing
and downloading and it is constantly crashing and basically unusable to me
and full of stuff I have no need or use for.
I have purchased security upgrades but that is like closing the barn door
after the cows have all run off and have tried to restore my system to any
point prior to his arrival with no luck -- always get 'system could not be
restored -- no changes made' error message and now have opted to completely
restore the system to the brand-new 'out-of-the-box' way it was because it is
constantly crashing and absolutely no use to me as it is.
I have inserted the yellow 'RECOVER XP HOME WITH SERVICE PACK 1A' disk into
the player and it starts by asking me which of the 4 options I would like --
one of which is Install Windows XP. The problem is that when I choose that
option absolutely NOTHING happens.
The computer store where I bought the computer told me it wasn't their
problem and referred me to the company (Northgate) for 'tech support' but
when I phone them am told they cannot be accessed from my calling area (all 3
of the 800 numbers provided), I have contacted microsoft and have been told
it isn't their problem -- talk to the people who sold me the computer...
One sales person at the store did recommend that I restart my computer after
choosing the install XP option but that did not work either.
How do I restore or recover my XP system completely and basically erese
anything and everything on my system currently and start fresh? Please help
in either complete system recovery or how to restore system to earliest date
possible without getting error message.
Thank you for any and all help or guidance.