In Christian Wickham <
[email protected]> posted a
question
Then Kevin replied below:
: One thing that I have taught all my staff in the last 10
: years (and thats [sic] over 35 people) about supporting people
: is that you should not focus on the WORDS that someone is
: saying, but focus on the MEANING of what they are saying.
: If Rob knew how to express the problem that he was having
: in a different way, then he would be able to look it up
: in the Knowledge base or help, but because he does not
: know how to do it, he does not know how to use the right
: terms. This is normally the biggest hurdle before being
: able to get support.
: I looked at what Rob said in his posting and then took
: understanding of his issue before posting a reply - not
: blindly looking at what he said and only answering that.
: You have to learn to read between the lines as not
: everyone knows what they want.
:
: Have a look at the title of the posting - this was
: answered by my answer.
:
: Also, have a read of the last paragraph of my posting,
: this states that it is at the application level that
: changes need to be done, depending on the application or
: service.
: If you look at Rob's original posting, you will see that
: he never asks how to do it in DNS - in fact he never
: refers to DNS at all. Why did you decide to state that
: you can't do it through DNS? Rob wants to know how to do
: it, not methods that don't work.
: Along the same lines as your reply, my response is that
: you can do this by using cheese - an equally pointless
: response.
: I know that your response is going to be that this is a
: DNS newsgroup - but my response is in the first
: paragraph, Rob did not know how to do it so he posted the
: message in the closest newsgroup. I applaud Rob for not
: posting his message in the general newsgroups.
:
: I notice that your posting states almost exactly what I
: said as the resolution for Rob's issue, although you do
: not point out that Rob needs to create an html page for
: his website that redirects to the FTP site, with the
: command
:
: <meta http-equiv="REFRESH" CONTENT="1;
: URL=ftp://ftp.mydomain.com">
: </head>
:
: in the header of the html file, so that it redirects
: after one second to the ftp site.
:
: Notice what I am doing here - constantly trying to help
: not only Rob, but anyone else who has a similar problem.
: The magic to supporting people is to do just that -
: support them. Anyone that is working in user support
: should get away from the attitude that many people have,
: the negative and dismissive point of view that it is
: impossible to achieve the objective because someone has
: not described it correctly.
:
My response was directed mainly at you for your remark about Jeff. When you
response only shows how to use host headers.
Robs Original Question was:
How do I map services to protocols? For example, I have CNAME records for
WWW and FTP. Both map to the same "A" record. Right now
http://www.mydomain.com and
http://ftp.mydomain.com respond but I only want
WWW for http and FTP for ftp. Thanks.
His reply to William was:
In a nut shell, is there a way to map DNS host/alias
requests to a listening server port? From my understanding, Microsoft
clients can request available services/ports from DNS SRV records but that
doesn't map specific host/alias requests to a specific service.
You cannot do it with DNS and simply using host headers won't work either.
But the main point I'm getting to is that if your response is to call
someone and idiot. You say you have a staff of 35 under you, if your
demeanor is to call someone an idiot when they don't give the answer you
want, well let's just say I would not want to work under you. If I did, I
wouldn't for long, one way or the other.
Maybe you should take a look at your response, and think about how you would
feel if someone called you an idiot. Especially, since you didn't give a
correct answer either, William had already given the answer, I didn't see
any point in dittoing William's reply.
As you said this is the DNS group, you come here with a question about DNS,
you will get an answer that pertains to DNS.
If William's and Jeff's post had propagated sooner I would have probably
never posted. But Jeff posts in this group on a fairly regular basis and
does not shoot pointed unnecessary personal comments about anyone.