how do I get the hot fix

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Hello,
How do I get the hot fix mentioned in KB 824302
I am running XPPro SP2 and all patches.
This KB is for the problem I am having now (see symptoms):
SYMPTOMS
If you log on with cached credentials (for example, you establish a Virtual
Private Network (VPN) connection to your corporate network) and you try to
connect to a network resource, you may receive the following error message
and you are continuously prompted for your user name and password:
The system cannot log you on now because the domain DomainName is not
available.

Thank You, Terry
 
As per the kb article (2nd paragraph of the Hotfix Information section)

The system cannot log you on now because the domain <DomainName> is not
available
http://support.microsoft.com/default.aspx?scid=kb;en-us;824302
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended
to correct the problem that is described in this article. Only apply it to
systems that are experiencing this specific problem. This hotfix may receive
additional testing. Therefore, if you are not severely affected by this
problem, we recommend that you wait for the next Microsoft Windows service
pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the hotfix. For a complete list of Microsoft Product
Support Services phone numbers and information about support costs, visit
the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS
Note In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines that a
specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
 
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