how do i get rid of duplicate list of personal folders

  • Thread starter Thread starter Guest
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Guest

I need a NON-technical answer to this question. I have 2 personal folder
lists. The icon for each list is DIFFERENT. Otherwise they are identical and
function in tandem. I am NOT a computer expert, this my personal machine in
use at home, and I need a clear, simple explanation as to why 2 lists are
present. I'm wondering if, by design, the second list is supposed to be
there. Is this normal? When all other directions have been followed, why
does this list continue to remain??

I have created completely new profiles several times (with all the
horrendous recreating of rules, etc.) and have learned that the second set of
folders suddenly appears in the middle of the import process. What is the
solution?????

XP Pro, Office 2003
 
If you are creating a new profile, why are you importing a PST file?
The whole point of creating a new profile is to eliminate the corruption
created by importing a PST file. That's probably what caused your problem in
the first place.
The Help files have always told you how to migrate to another PST file in a
new profile:
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx
 
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