How do I find the firewall on my computer, to disable it and install HP printer?

  • Thread starter Thread starter Brian Kendig
  • Start date Start date
B

Brian Kendig

I'm setting up an HP All-In-One Photosmart 3210 printer on a network in
a small office. Three PCs are able to see and use the printer just
fine. The fourth PC is not able to install it, because the installation
can't see the printer on the network. (All four computers are running
fully-patched Windows XP Professional SP2.)

When I try to install the printer on this PC, I get an "Issues Stopping
Installation" dialog which lists four issues: "Symantec Settings
Manager: Firewall", "Symantec Network Drivers Service: Firewall",
"Symantec Event Manager: Firewall", and "Symantec Core LC: Firewall".
The description for all four tells me that I have firewall software on
my computer that I need to disable before the installation will be able
to detect the printer.

Problem is, I don't *have* a firewall on this computer. The only
Symantec software I have installed is Norton Antivirus 2006, and that
doesn't come with a firewall. Norton Protection Center doesn't list a
firewall as being available. The built-in Windows Firewall is turned
off; even if I turn it on, there's no other firewall that complains
about any conflict. I see no processes or services running that would
seem to indicate any kind of a firewall.

The printer is being assigned an IP address on the network. I can ping
that IP address from this computer, but when I point the HP printer
installation at that address for the printer, it can't see anything.

How do I figure out what firewall the HP installer thinks is
interfering with setting up the printer?
 
Brian said:
I'm setting up an HP All-In-One Photosmart 3210 printer on a network
in a small office.
Click to expand...

Does that mean that the network is ethernet to a router/switch or to a
hub?

Does that mean that the 3210, which has 3 connectivity ports, ethernet,
USB, and pictBridge, is ethernetted to the router/hub? I'm assuming so
because the printer has an IP.
Problem is, I don't *have* a firewall on this computer. The only
Symantec software I have installed is Norton Antivirus 2006, and that
doesn't come with a firewall.
Click to expand...

I'm reading that NAV 2006 comes with Norton Protection Center, which
turns out to be a big pain for a lot of people. Search on that.

// Title: Hot to get rid of Norton Protection Center 2006 -- Hello, with
the "new" norton Antivirus 2006, a new bloatware get installed. It's
norton Protection Center. Totally useless, higly annoying and
disturbingly promotional (upselling symantec stuff) //
Norton Protection Center doesn't list a
firewall as being available.
Click to expand...

Don't call the Symantec NAV 2006 NPC a 'firewall' -- call it a 'HP
printer (and other things) installation interference' and see if that
helps.
The printer is being assigned an IP address on the network. I can ping
that IP address from this computer, but when I point the HP printer
installation at that address for the printer, it can't see anything.

How do I figure out what firewall the HP installer thinks is
interfering with setting up the printer?
Click to expand...

The HP installer is right. The Symantec NPC is interfering.
 
Mike said:
Does that mean that the network is ethernet to a router/switch or to a
hub?
Click to expand...

Yup - Ethernet to a switch.
Does that mean that the 3210, which has 3 connectivity ports, ethernet,
USB, and pictBridge, is ethernetted to the router/hub? I'm assuming so
because the printer has an IP.
Click to expand...

Yes again; it's connected via Ethernet.
I'm reading that NAV 2006 comes with Norton Protection Center, which
turns out to be a big pain for a lot of people. Search on that.
Click to expand...

Like many other Norton products, I agree that it's a pain; but can the
Norton Protection Center really interfere with the HP installer's
ability to see a printer on the network? I'm somewhat skeptical of this
interaction... why would the HP installer be detecting it as a
firewall?

And, more importantly: how do I disable the Norton Protection Center?
Uninstalling Norton Antivirus 2006 isn't an option; we purchased it
online and downloaded it, and I think a month has gone by and Symantec
won't allow another download.

I've tried disabling the Symantec services and killing the Symantec
processes, and even rebooting into safe mode, but none of this has
helped; I still get an error that a firewall is in the way. How do I
disable the Norton Protection Center without uninstalling it? Or, might
NPC not be the actual problem? (The three other PCs in the office have
Norton Protection Center and Antivirus 2006 installed, and can access
the printer with no problems.)
 
but can the
Norton Protection Center really interfere with the HP installer's
ability to see a printer on the network?
Click to expand...

It seems so.
And, more importantly: how do I disable the Norton Protection Center?
Click to expand...

http://symantec.atgnow.com/consumer...otect+is+disabled+on+startup&resultType=5000#
or http://snipurl.com/u28g

To disable Auto-Protect
Start Norton AntiVirus.
If Norton AntiVirus is part of Norton Internet Security or Norton
SystemWorks, then start that product.
Click Options. If you see a menu, then click Norton AntiVirus.
Under System, click Auto-Protect.
Under How to stay protected, uncheck Run at System Startup.
Click OK.
Restart the computer.
Go on to the next section.
Uninstalling Norton Antivirus 2006 isn't an option; we purchased it
online and downloaded it, and I think a month has gone by and Symantec
won't allow another download.
Click to expand...

Personally I don't believe that paid AV products are inherently better
than free ones. And if I have a paid or free product which has
'features' which I don't like, I get rid of it in favor for
another/different one.

If disabling the NPC doesn't allow you to install the printer on that
box, then I would uninstall it. Whether I re-installed it or not would
depend on whether or not I liked it. Whenever I download a file from
someplace for installation, I save it to disk, not execute it online.
Or,
might NPC not be the actual problem? (The three other PCs in the
office have Norton Protection Center and Antivirus 2006 installed,
and can access the printer with no problems.)
Click to expand...

I can't answer the discrepancy problem, which might be different
configurations or different versions of the NAV 2006. Apparently 2006
is different from 2005. I don't use Norton's AV; I just am going by
what I'm reading in various places -- those complaining and what is at
Symantec.
 
i think it may be down to your windows rather than norton,
start,settings,control panel,windows firewall,exceptions and browse and pick
up your printer software
 
Thanks, everyone, for the recommendations!

Turns out the problem was due to two services:

- Windows Defender Service
- Windows Firewall/Internet Connection Sharing (ICS)

Stopping both of these services allowed the HP installer to find,
install, and continue to see the printer, even with Norton Antivirus
2006 still installed and active.

I'm not sure why these two services would have interfered - especially
since the Windows Firewall is turned off, so its service shouldn't have
been doing anything.
 
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