WeInk_TechSupport said:
1. For the purpose of support and warranty, we are to be considered the
manufacturer.
A formulator develops all of the characteristics of the ink that they
usually patent. The manufacturer who is many times the formulator
actually creates the product. For purposes of support and warranty you
are neither the developer nor the creator even though you want to take
the responsibility.
You are buying UltraFLO, Chromium, or Endura brand ink
formulations, not no name brands.
Then who do these manufacturer/formulator sell their products to?
We use a private co-manufacturer who
sells to the public as well
And who is that? I have been looking very hard for a BRANDED INK
MANUFACTURER who make the stuff and then distributes it using a variety
of marketing channels so the ultimate buyer makes their purchase based
on retailer service, support, and price. And many of these retailers
will offer the customers a variety BRANDED INKS. I can go to Costco and
buy Epson, Canon, and HP branded inks.
but we are responsible for vetting and
supporting the inks we have made for us.
2. The cartridges sold at $6.99 are our in-house samplers
I just bought CANON BRANDED samplers at Costco for $2.00 more per
cartridge. And I know that the ink is made specifically to maximize the
Canon printer and Canon Photo Paper Pro. I also know that the entity
that stands behind the product is very large and worldwide.
containing
our Light Fast inks (up to 44 year display life) and are sold primarily
for testing purposes before purchase of CRS or Refill Kits, however we
sell many to customers who want quantity of cartridges with superior
light resistance than cheaper generics, in a plug-n-play product. The
CRU brand are sold at $2.49 each (in multipacks for about $1.99 each)
and contain the non-light fast formulabs ink you tout so much, housed
in the same cartridge body as the $6.99 cartridge, besides the
different quality in ink (our inks are made entirely in the US by a US
company,
And if that company is a major manufacturer/formulator company that is
BRANDED, their product must be sold and many different places. And
BRANDED products are usually advertised by the company as well as many
of the resellers. This does not appear to be the case. I a company is
selling a real BRANDED product and you ask them what brand they are
selling they will tell you. However. most of the companies like your
self say they are selling BRANDED but refrain from telling you who
manufactured the product. A real BRAND always discloses the
manufacturer. They go together to create the brand. A brand is much
more than placing some name on a product that is only sold in one place.
not in Mexico as with Sension inks) there is also the higher
labor costs of making the UltraFLO cartridge in the US. We don't
promote the CRU brand cartridges because we feel that the formulabs
inks are not the optimum ink for use by those in need of professional
quality inkjet prints and the color balance of the ink is not always
correct, probably due to the various cartridge manufacturers using the
inks and not Sension.
A BRANDED prefilled ink cartridge consists of a cartridge and ink. It
is always the same ink and always the same cartridge and it is sold
under a name. That is what makes it a brand. Selling one brand of ink,
another brand of cartridge and then using different sources for
refilling them cannot be a BRAND as I am referring to it. This
combination can be a generically named product that can vary as to the
refiller, the cartridge maker and the ink mfg.
3. Well sell print heads primarily to overseas customers, and to
MultiPass owners and they find the prices acceptable.
They must not be aware. Anyone, sorry if I offend some of you readers,
who buys a print head at a price (and then add a set of OEM inks to that
price) that will cost from almost as much to much more than a new
printer is beyond dumb. They are dumber than dumb.
However people
using our UltraFLO for Canon cartridges essentially get 2 heads for the
price of one as the warranty we offer on the heads allows them to
exchange them every six months for a new one, so technically they are
paying about $42.00 for a print head
Then why don't you sell the Canon BRANDED print head for $42.00 a pop.
when they use our inks, which is
about $17.00 cheaper than the $59.00 price. We reward customer loyalty
in this regard.
I'm sure you can find similar versions of most of our products elswhere
cheaper elsewhere.
If they were REAL BRANDS I might be able to. What are the brands and
where can I go to compare prices?
People shop with us for consistency, support, and
the variety of options we can offer. Not every one has time to price
shop
If they have the time to refill their own carts they have the time to do
a search at pricegrabber and price shop.
and they can call us for assistance for determining what works
best for them.
It has been commented by many that speak with me by phone that I am one
of the most knowledgable people regarding all brands of desktop inkjet
printers and they feel more comfortable paying us for products than
other on-line companies who are often cheaper, mainly because they like
that we seem to be experienced in this business and know what we are
doing.
We are probably one of the more expensive places on the web to buy
certain products but we also offer variations of web products that
aren't available "everywhere else" and We do try to take care of our
customers as best we can.
I've read some of your other posts here, measekite, and notice that you
continually attack in your posts. I see posts like yours about us a
couple of times a year, but I have been doing this for 13 years now, so
I expect I will continue to see posts such as this by those like you,
long into the future.
That was about the time of the first HP DeskJet when the only
alternative was HP.
And don't worry...I have no belief whatsoever that you would ever
consider doing business with us,
You never know what the future will bring but when I can go to Costco
and buy Canon OEM Branded ink cartridges for $2.00 more than the noname
generic you are selling I cannot see any reason why I should not have
the original. If I use 3 full sets a year that amounts to 15 carts with
a difference of $30.00. That is not that much.
Besides the reason I type like this has two purposes.
1. To help people understand what they need to know so they do not get
screwed.
2. Any maybe to wake up the industry so that some
manufacturer/formulator will develop a high quality prefilled cartridge
under their own name and sell them wholesale to a number of marketing
outlets at good enough prices to compete with the OEM goods. Then maybe
you could walk into Office Depot or Staples and see Canon, HP, Epson,
and the other BRAND and also shop on-line for the product as well.
Many people are having all sort of problems using after market generic
noname supplies that are inconsistent from batch to batch. I do admit
that the OEMs are very substantially overpriced.