hotmail

[lisa]

i keep getting this message whilst on hotmail it
says
the exceptioon unknown software exception (oxcoooo17)
occured in the application ox7c964edi
so i keep losing hotmail any reasons why???
cheers lisa

 

[Jonathan Kay [MVP]]

Greetings Lisa,

What does the titlebar say (more specifically iexplore.exe, msmsgs.exe, or.)?
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.

 

[lisa]

thast all it says exactly what i wrote in the message,
i had messenger 6.2 but kept experiances annoying
white boxes and so you told me about re installing 6.1
i dont want to go back to 6.2 incase i get the same
problem again so if u can help id be greatful
lisa

-----Original Message-----
Greetings Lisa,

What does the titlebar say (more specifically

iexplore.exe, msmsgs.exe, or.)?

 

[Adam Membrey]

Lisa,

When this exception comes up, it is generating an error log, you should then
have the option (providing you're using XP) that says "View Details". Click
on this option and report back to us as to what module it is crashing in.