HOTMAIL

[Scorpio]

Hi,

I have a question regarding hotmail, they hacked into my email. I've lost
all my contacts I haven't been getting any e-mails. Can you let me know the
steps I should take or what to do. Please

 

[Peter Foldes]

1. Hotmail Support
Hotmail Online Solutions Center
- requires creation of a username/pw that will also be linked to a Live ID
- Live ID username is **Not** visible to the public
- Do **Not** use the same password for the Solution Center Account that's used
for your Live ID
FAQS
http://windowslivehelp.com/help.aspx
Home Page
http://windowslivehelp.com/Default.aspx
Solutions for Common Problems
http://windowslivehelp.com/solutions/
Hotmail Community Forums
http://windowslivehelp.com/community/Default.aspx


2. Windows Live ID Support
https://support.live.com/eform.aspx?productKey=wlid&ct=eformts
a. Scroll to and click on 'How can I reset my password' or click any item in the Faq
list
b. Look in the lower right and click on the option 'Get More Help'
c. Wait till the page loads, then click on 'Get Support'
- the eform should now load

3. Reset Password
https://account.live.com/ResetPassword.aspx?

4 Close A Hotmail account
http://mail.live.com/default.aspx?rru=accountclose&wa=wsignin1.0
- login with the username/pw, then click close

5. Cancel a Live ID
Go to account.live.com to cancel the Live ID
cf. http://windowslivehelp.com/community/p/13031/51654.aspx#51654

Note: if pursuing 4 and 5, 4 must be done before 5 or the process will fail.



--
Peter

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