Hotmail problem

  • Thread starter Thread starter Tim
  • Start date Start date
T

Tim

I've noticed some virus-like activity with my parents'
computer, but I can't find anything on it anywhere.
Starting last night, anytime I tried to go to
www.hotmail.com, the browser window would close. No
others would be affected. I can access my Hotmail through
OE, but not with IE. Also (may not be related), I can't
shut down by using Start->Turn off computer (WinXP). It
just closes the window when I click Shut Down, instead of
turning the computer off. I can shut it down through Task
Manager, so I'm not sure what's going on. Any ideas?
 
"New Hotmail" is causing problems with many users. That bring said, Hotmail
is a secure site, requiring that your computer be able to negotiate SSL
protocols when logging in, so any of these third-party applications may be
interfering (as well as hijackware): anti-virus, firewall, anti-spam tools,
"system" tools (NSW, NIS, anything by McAfee). The best approach would be
to disable all of them and, assuming Hotmail then works properly, re-enable
each application in turn, by itself with no others running, to see which one
or which combination is causing the problem. If the machines are on a
network, that's another area to consider when troubleshooting.

Some resources:

Troubleshooting Secure Sites
http://support.microsoft.com/?kbid=813444
http://www.mvps.org/inetexplorer/answers2.htm#secure_sites

Check your system for "hijackware":

Dealing with Hijackware
http://mvps.org/winhelp2002/unwanted.htm
http://www.mvps.org/inetexplorer/Darnit.htm#tshoot
http://aumha.org/a/parasite.htm

You *must* seek updates for Ad-Aware, Spybot, etc., before each and every
use, even "right out of the box". But even then, they can't catch
everything. HijackThis (http://www.merijn.org/files/hijackthis.zip; [new
URL] ) is the preferred tool to use these days. It will help to both
identify and remove any hijackware/spyware. **Post your files to
http://forums.spywareinfo.com/, not here.**

Also update your virus definitions and then run a full system scan. From
now on, do both daily.
--
HTH...Please post back to this thread

~Robear Dyer (aka PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

Protect Your PC
http://www.microsoft.com/security/protect/default.asp
 
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