Hotfix 823980 and 3D Studio Viz on Windows 2000

  • Thread starter Thread starter Kate
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K

Kate

Last week, at the suggestion of Microsoft, I installed
Hotfix 823980. I installed it on two machinesrunning
Windows 2000.

On the first machine, Windows Explorer is messed up.
Whenever I click on My Computer, the machine stalls for
perhaps a minutes.

But the second machine was really impacted by this so-
called fix:
Tuesday my upgrade to 3D Stuio Viz (R4) arrived. I
installed the software, and was prompted to restart my
machine. It would not restart. It went to our tech
support. They could not recover my D drive. The machine
came back Wednesday with a new hard drive for data, the
programs on my C (operating system) drive were ok. On
Wednesday, I reloaded data files, and authorized 3D Studio.

On Friday, I worked in 3D Studio for several 2 hours,
using successive files.

Today, each time I tried to open a 3D Studio file created
on Friday, the program crashed. Our software vendor did
some research with Autodesk, and learned the Hotfix 823980
was the culprit. I uninstalled the hotfix, but my files
from Friday could not be reopened successfully. (I had to
start a new file, and merge the two together.)

Autodesk says that Microsoft has a fix for the fix. Here's
the hotfix they reference: Hotfix Q824136. But I can't
find nor access it on Microsoft's website!

Has anyone else solved this puzzle?

Kate Gillespie
San Francisco
 
Attention All gmax® Customers,

SUBJECT: Interim FIX available for gmax (.gmax) file corruption caused
by recent Microsoft Windows Updates.

PROBLEM:

The Microsoft Hotfix 823980 which has been made available through
Windows Update to all Windows 2000 and XP operating systems and
service packs causes the corruption of gmax (.gmax) files.

As a result, all .gmax files saved with the Windows Hotfix 823980
installed will no longer load in gmax on systems without the fix.

WHO IS AFFECTED:

The following operating systems configurations will experience gmax
file corruption:
Windows 2000 Service Pack 4 Hotfix KB 823980 under XP Hotfix KB 823980
under Win2K SP3 or lower Note: we previously thought this problem
extended to Windows NT 4 SP6 but have found under further testing that
it does not affect users on that Windows version.
RESOLUTION:

According to Microsoft, Hotfix 823980 addresses potential security
issues in its operating system. As such, if you anticipate picking up
Hotfix 823980 some time in the future - either manually or via
automatic Windows updates through WinUpdate, you may consider updating
to Hotfix 823980 now, and ALSO IMMEDIATELY follow the instructions
below for adding the latest Hotfix described to address the .gmax file
corruption issue.

For those of you who have updated to Hotfix 823980 or Windows 2000
Service Pack 4 and encounter the problem described above, Microsoft
has a new, early-version Hotfix available.

For access to this early Hotfix, customers can call 800-936-4900 and
request Hotfix - Q824136 for Windows 2000 or Windows XP.

You will be asked to provide your Name, Email and Zip Code, then the
~1Mb Hotfix will be sent to you via email attachment within about
10-15 minutes. The fix will only install if you have previously
installed one of the affected hotfixes or service packs listed above
in the "Who is Affected" section.

WARNING - be sure to back-up any critical data on your system before
installing the new MS Hotfix.

After installation of the new Hotfix Q824136, you should open and
resave any affected files.

This Hotfix is expected to be fully tested and officially released
through Microsoft within a couple of months.

This new Hotfix is also available for some localized language versions
of Windows. When requesting the Q824136 Hotfix, make sure to request
the language that matches your installation of Windows.

We are actively working with Microsoft to provide contact information
outside of the U.S. and Canada. Check the Discreet gmax Support site
at http://www.discreet.com/products/gmax/, for more information when
it becomes available.

WARNING - be sure to back-up any critical data on your system before
installing the new MS Hotfix, or implementing any alternative
work-arounds.
 
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