K
Kate
Last week, at the suggestion of Microsoft, I installed
Hotfix 823980. I installed it on two machinesrunning
Windows 2000.
On the first machine, Windows Explorer is messed up.
Whenever I click on My Computer, the machine stalls for
perhaps a minutes.
But the second machine was really impacted by this so-
called fix:
Tuesday my upgrade to 3D Stuio Viz (R4) arrived. I
installed the software, and was prompted to restart my
machine. It would not restart. It went to our tech
support. They could not recover my D drive. The machine
came back Wednesday with a new hard drive for data, the
programs on my C (operating system) drive were ok. On
Wednesday, I reloaded data files, and authorized 3D Studio.
On Friday, I worked in 3D Studio for several 2 hours,
using successive files.
Today, each time I tried to open a 3D Studio file created
on Friday, the program crashed. Our software vendor did
some research with Autodesk, and learned the Hotfix 823980
was the culprit. I uninstalled the hotfix, but my files
from Friday could not be reopened successfully. (I had to
start a new file, and merge the two together.)
Autodesk says that Microsoft has a fix for the fix. Here's
the hotfix they reference: Hotfix Q824136. But I can't
find nor access it on Microsoft's website!
Has anyone else solved this puzzle?
Kate Gillespie
San Francisco
Hotfix 823980. I installed it on two machinesrunning
Windows 2000.
On the first machine, Windows Explorer is messed up.
Whenever I click on My Computer, the machine stalls for
perhaps a minutes.
But the second machine was really impacted by this so-
called fix:
Tuesday my upgrade to 3D Stuio Viz (R4) arrived. I
installed the software, and was prompted to restart my
machine. It would not restart. It went to our tech
support. They could not recover my D drive. The machine
came back Wednesday with a new hard drive for data, the
programs on my C (operating system) drive were ok. On
Wednesday, I reloaded data files, and authorized 3D Studio.
On Friday, I worked in 3D Studio for several 2 hours,
using successive files.
Today, each time I tried to open a 3D Studio file created
on Friday, the program crashed. Our software vendor did
some research with Autodesk, and learned the Hotfix 823980
was the culprit. I uninstalled the hotfix, but my files
from Friday could not be reopened successfully. (I had to
start a new file, and merge the two together.)
Autodesk says that Microsoft has a fix for the fix. Here's
the hotfix they reference: Hotfix Q824136. But I can't
find nor access it on Microsoft's website!
Has anyone else solved this puzzle?
Kate Gillespie
San Francisco