Hi eepp,
Hardware issues can cause freezing, black screens and other
errors. Also, your drivers should always be kept up to date.
Try the following steps one at a time to try and resolve the issue.
I hope this helps. Please post back if you have any questions!
1. Update DirectX and your Chipset, Sound, &Video Drivers:
For all Video / DirectX / Game and Hardware Issues, I have a
Checklist of Solutions at:
http://NibblesNbitsVideo.tk
Now these don't fully apply to you as it's a new PC, however...
2. A faulty power supply can cause STOP errors, random reboots,
and black screen lockups. One way to test for that is to check the
wattage sticker on your power supply and then calculate your need
http://www.jscustompcs.com/power_supply/ (Min. 350 for gaming)
3. Test your RAM using:
http://oca.microsoft.com/en/windiag.asp
--
Cheers, Windows XP MVP Shell / User
Jimmy S.
http://mvp.support.microsoft.com
Game FAQs:
http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
Visit my Zone.com / Gaming Helpsite:
http://nibblesnbits.tk or Call / Contact
MS Support at:
http://support.microsoft.com/default.aspx?scid=sz;en-us;top
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________
| my son has a great game that will completely lock the entire computer at
| times. I cannot even do cntr+alt+delete.
| have a new hp media center pc with plenty of room. I wouldn't think that
| there are any driver issues
| Anyone have any suggestions?