Home XP will not start after SP3 upgrade

[InNeedOfAssistance]

I ran the upgrade for Windows Home XP Service Pack 3. After it tried to
restart it will not start in normal mode. I can only run in safe mode. If I
look in the windowsupdate.log I see an 'FATAL: Failed to get session from
datastore, error 0x80004002'. I also see messages that say 'Reboot Pending'.
When Windows starts and I get the logo it then goes into a reboot and comes
up with the screen that says Windows had issues and do I want to start safe
mode, etc.

Any help is greatly appreciated.

 

[TaurArian]

Were to get help with SP3 issues -

Microsoft Windows XP Service Pack 3 (All Languages)
http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131

Free unlimited installation and compatibility support is available for Windows XP, but
only for Service Pack 3 (SP3). This support for SP3 is valid until April 14, 2009. For
more information about this policy, visit the Windows XP Support Lifecycle page located at
http://support.microsoft.com/lifecycle/?p1=3223. Chat and e-mail support is available only
in the United States and Canada. For all other Windows XP issues, visit the Help and
Support site at http://support.microsoft.com/oas/default.aspx?gprid=1173, and then choose
your product.

• US:
http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131

• CA:
http://support.microsoft.com/oas/default.aspx?ln=en-ca&prid=11273&gprid=522131

• UK:
http://support.microsoft.com/oas/default.aspx?ln=en-uk&prid=11273&gprid=522131

• AU:
http://support.microsoft.com/oas/default.aspx?ln=en-au&prid=11273&gprid=522131

• Other:
http://support.microsoft.com/oas/default.aspx?gprid=1173
select Windows XP | select Windows XP Service Pack 3


--

TaurArian [MVP] 2005-2008 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


|I ran the upgrade for Windows Home XP Service Pack 3. After it tried to
| restart it will not start in normal mode. I can only run in safe mode. If I
| look in the windowsupdate.log I see an 'FATAL: Failed to get session from
| datastore, error 0x80004002'. I also see messages that say 'Reboot Pending'.
| When Windows starts and I get the logo it then goes into a reboot and comes
| up with the screen that says Windows had issues and do I want to start safe
| mode, etc.
|
| Any help is greatly appreciated.
|
|

 

[InNeedOfAssistance]

The Solution:

This occurs when OEM installation of Windows XP is done from an image onto
an AMD processor. I got the following response from Microsoft support after
I had already performed Suggestion 2 based on Microsoft support Document Id
KB 88372. Hopefully this will help anyone else who experiences this problem.

Suggestion 1: Disable the IntelPPM service using the relevant command:
=============================
1. In Safe Mode, please go to Start, Run, and type CMD. Click "OK" to
open a DOS like command window.


2. In the window, please enter the following command:

sc config intelppm start= disabled

3. Press the Enter key to execute the command.


4. Restart the computer to check the result.

If the issue persists, let's try to modify the relevant registry keys to
disable the IntelPPM service

Suggestion 2: Modify registry keys to disable the IntelPPM service
==========================

1. Please go to Start, Run, and type REGEDIT. Click "OK" to open
Registry Editor.
2. In the left pane, please locate the following key:

My Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\intelppm

3. Right click the above key and choose Export. Please save the file as
backup in .reg format. If any unexpected issue occurs, we can restore the
registry keys.

4. Highlight the above key and double click the subkey named "Start" in
the right pane.
5. In the open window, please change the value to 4.
6. Click "OK" to save the change.


7. Quit Registry Editor and restart the computer to check the result.