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I have three machines linked through an XP Home Network. Two are identical laptops running on Intel Celeron 2.7Gb processors with 512MB RAM and 40Gb discs. The other is a desktop running on a Pentium 4, 2.53GB processor with 512MB RAM and 120GB disc. The three machines are linked through a Netgear RP614UK Cable/DSL Web Safe Router Gateway which accesses the internet through a cable modem

I have recently reinstalled all the software on the desktop and when I had a minimum setup (just Windows, ZoneLabs Firewall and Internet Exporer) I could share files and the printer (attached to the desktop) between all the machines and all the machines could acess the Internet. I have now reinstalled all the desktop software and now I can only access laptop files from the desktop. All the machines can still access the Internet. However, from the laptops I can neither share desktop files nor successfully use the desktop's printer even when I close down all the anti-virus and firewall software

The laptops still see the MSHome Network and each of the computers attached to it. They can even see the shared high-level directories. However, when I try to access the files, I get the following message

Office\[name of directory]\ is not accessible. You may not have permission to use this network resource. Contact the administrator of this server to find out if you have access permissions
Not enough server storage is available to process this command

If I try to use the desktop printer from one of the laptops, I get the following message

This document failed to print

"ping" shows access to each computer in each direction

I've now been trying to sort the problem out for two weeks and I've tried everything I can think of or which any of the help files, etc. have suggested. Any ideas

Jerry
 
Greetings Jerry,

This can be caused by Norton Antivirus. Check the
Evenviewer for an event ID 2011. The problem is on the
machine you are attempting to connect to. See the
following MS KB Article.

Antivirus Software May Cause Event ID 2011
http://support.microsoft.com/default.aspx?scid=kb;EN-
US;177078

________________
Eric

-----Original Message-----
I have three machines linked through an XP Home
Click to expand...
Network. Two are identical laptops running on Intel
Celeron 2.7Gb processors with 512MB RAM and 40Gb discs.
The other is a desktop running on a Pentium 4, 2.53GB
processor with 512MB RAM and 120GB disc. The three
machines are linked through a Netgear RP614UK Cable/DSL
Web Safe Router Gateway which accesses the internet
through a cable modem.
I have recently reinstalled all the software on the
Click to expand...
desktop and when I had a minimum setup (just Windows,
ZoneLabs Firewall and Internet Exporer) I could share
files and the printer (attached to the desktop) between
all the machines and all the machines could acess the
Internet. I have now reinstalled all the desktop
software and now I can only access laptop files from the
desktop. All the machines can still access the
Internet. However, from the laptops I can neither share
desktop files nor successfully use the desktop's printer
even when I close down all the anti-virus and firewall
software.
The laptops still see the MSHome Network and each of the
Click to expand...
computers attached to it. They can even see the shared
high-level directories. However, when I try to access
the files, I get the following message:
Office\[name of directory]\ is not accessible. You may
Click to expand...
not have permission to use this network resource.
Contact the administrator of this server to find out if
you have access permissions.
Not enough server storage is available to process this command.

If I try to use the desktop printer from one of the
Click to expand...
laptops, I get the following message:
This document failed to print.

"ping" shows access to each computer in each direction.

I've now been trying to sort the problem out for two
Click to expand...
weeks and I've tried everything I can think of or which
any of the help files, etc. have suggested. Any ideas?
 
Hi Eric

Thanks for the tip. I found the article (eventually) and another similar one. I'll have read and then see what I can achieve. with this information. Norton Antivirus was one of the programmes that I added to the desktop after the network worked and before it stopped doing so. Having said that, it's was always on the two laptops!

Jerry
 
You're welcome. Let us know how it goes. =)


__________________
Eric

-----Original Message-----
Hi Eric

Thanks for the tip. I found the article (eventually)
Click to expand...
and another similar one. I'll have read and then see
what I can achieve. with this information. Norton
Antivirus was one of the programmes that I added to the
desktop after the network worked and before it stopped
doing so. Having said that, it's was always on the two
laptops!
 
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