hlep with crashing

  • Thread starter Thread starter lorry
  • Start date Start date
L

lorry

Occurs in the mode (not full slide mode) as in the
picture. If I right click on a movie, click play OR just
double click the movie, it plays fine, however as soon as
I move off the movie, by clicking to stop it or clicking
somewhere else, then the program freezes and a dialog box
comes up that says "the specified device is now being
closed, wait a few seconds and then try again"

The movies play fine in fullscreen mode, its only in
slidesorter mode that the problem occurs..plese help me.

Lorry
 
Occurs in the mode (not full slide mode) as in the
picture. If I right click on a movie, click play OR just
double click the movie, it plays fine, however as soon as
I move off the movie, by clicking to stop it or clicking
somewhere else, then the program freezes and a dialog box
comes up that says "the specified device is now being
closed, wait a few seconds and then try again"

The movies play fine in fullscreen mode, its only in
slidesorter mode that the problem occurs..plese help me.
Click to expand...

That'd be Slide or Normal View rather than slidesorter, right? (As Austin
reminds me, you can't play movies from slidesorter view).

A couple of us have kicked this around a bit and so far the suggestions we've
come up with are:

- If it hurts when you do that, don't do that. ;-)

In other words, play the movies from slide show view instead of from normal
view. You can click the little screen-like icon in the lower left corner of
your PPT screen to launch slideshow view on the current slide rather than
having to start from the first slide each time.

- It may be a bug in the way PPT2003 handles certain types of media.

As a workaround, live with the "Don't Do That" (aka DDT) non-solution until a
patch for PPT comes out. Or if that's not acceptable, drop back to 2002 for
the time being; you mentioned that you'd tried it on your home PC and that it
worked w/o problems.

- Something odd about the movie files?

Do you have any way of tracking where the different movie files came from or
what program created them? If so, it might be very useful to compare the ones
that cause problems vs those that don't.

It might be possible to convert from one format to another with a utility
program of some sort. (We're waiting for MediaMavenMyers, Austin, to come up
with some suggestions on that front)

And finally, if you can narrow down the problem to a particular type of file,
or even to a specific file that's small enough to email or post on a web/ftp
site, let us know (here) and well see if we can't replicate the problem and get
the file to MS for testing.

Ah. And have you tried setting video acceleration back on the PC with the
problem? This just occurred to me.
 
[CRITICAL UPDATE - Anyone using Office 2003 should install the critical
update as soon as possible. From PowerPoint, choose "Help -> Check for
Updates".]

Hello,

Did you know that you can automatically send a crash Microsoft nearly any
time an Office 2002 or Office System 2003 application crashes?

When the crash occurs a crash reporting dialog will appear with a message
that begins something like: "Microsoft Office <application> has encountered
a problem and needs to close. We are sorry for the inconvenience."

When this occurs:

1) Click on "What data does this report contain?
2) Note down the following information:

* AppName:
* AppVer:
* AppStamp:
* ModName:
* ModVer:
* ModStamp:
* fDebug:
* Offset:

3) There might also be a "bucket" number. If so, note down that number as
well.
3) Click "Close"
4) Click "Send Error Report

If you post the information noted in steps 2 and 3 above to this newsgroup
I might be able to verify whether or not this is already a known issue and,
if it's known, possibly a way to avoid or fix the problem in the future.

John Langhans
Microsoft Corporation
Supportability Program Manager
Microsoft Office PowerPoint for Windows
Microsoft Office Picture Manager for Windows

For FAQ's, highlights and top issues, visit the Microsoft PowerPoint
support center at: http://support.microsoft.com/default.aspx?pr=ppt
Search the Microsoft Knowledge Base at:
http://support.microsoft.com/default.aspx?pr=kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.
Use of any included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm
 
Thank you for all your help so far.

The mode i am talking about is normal view.
The files are either avi files (taken from a GE MRI scanner) - some are mpgs made with winMPG converter.

I am not getting any crash reporting dialog when the program freezes. As far as i know, error reproting is not turned off. The only ways to get the program to quit are via ctrl-alt-delete orthrough the microsoft application recovery tool.

DO i need to turn crach reporting on? If there is anything i can do to help you eg screen shots or files to send to you please ask.

Thanks again

Lorry

----- \"John Langhans [MSFT]\" wrote: -----

[CRITICAL UPDATE - Anyone using Office 2003 should install the critical
update as soon as possible. From PowerPoint, choose "Help -> Check for
Updates".]

Hello,

Did you know that you can automatically send a crash Microsoft nearly any
time an Office 2002 or Office System 2003 application crashes?

When the crash occurs a crash reporting dialog will appear with a message
that begins something like: "Microsoft Office <application> has encountered
a problem and needs to close. We are sorry for the inconvenience."

When this occurs:

1) Click on "What data does this report contain?
2) Note down the following information:

* AppName:
* AppVer:
* AppStamp:
* ModName:
* ModVer:
* ModStamp:
* fDebug:
* Offset:

3) There might also be a "bucket" number. If so, note down that number as
well.
3) Click "Close"
4) Click "Send Error Report

If you post the information noted in steps 2 and 3 above to this newsgroup
I might be able to verify whether or not this is already a known issue and,
if it's known, possibly a way to avoid or fix the problem in the future.

John Langhans
Microsoft Corporation
Supportability Program Manager
Microsoft Office PowerPoint for Windows
Microsoft Office Picture Manager for Windows

For FAQ's, highlights and top issues, visit the Microsoft PowerPoint
support center at: http://support.microsoft.com/default.aspx?pr=ppt
Search the Microsoft Knowledge Base at:
http://support.microsoft.com/default.aspx?pr=kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.
Use of any included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm
 
OK so here is the crash info

AppName: powerpnt.exe AppVer: 11.0.5529.0
AppStamp:3f281ac3
ModName: mso.dll ModVer: 11.0.5703.0
ModStamp:3f5cbb12
fDebug: 0 Offset: 00852084

ALSO, there doesnt seem to be any kind of file that this
crash happens with or not. Many avis from different
sources, plus mpgs from different sources.



-----Original Message-----
[CRITICAL UPDATE - Anyone using Office 2003 should install the critical
update as soon as possible. From PowerPoint, choose "Help -> Check for
Updates".]

Hello,

Did you know that you can automatically send a crash Microsoft nearly any
time an Office 2002 or Office System 2003 application crashes?

When the crash occurs a crash reporting dialog will appear with a message
that begins something like: "Microsoft Office
Click to expand...
 
Lorry,
ALSO, there doesnt seem to be any kind of file that this
crash happens with or not. Many avis from different
sources, plus mpgs from different sources.
Click to expand...

Does the crash happen consistently with specific files and not with others?
 
Nope. THe crashes are / were happening with all media file types - avis, mpgs from different sources

I reinstalled windows - (first by repairing) - didnt help, and then with a full reinstall after reformatting the hard drive. reloaded office and now everything is working fine!

I have tried to think back over anything i may have downloaded or installed lately. I have run spybot for the first time in months and also installed the microsoft document info scrubber add-in. Who knows? All I can tell you is that I'm glad that things are (at least for now) working

Thank you all for your inpu

Lorr
 
I reinstalled windows - (first by repairing) - didnt help, and then with a full
reinstall after reformatting the hard drive. reloaded office and now everything is
working fine!!

A drastic solution said:
I have tried to think back over anything i may have downloaded or installed lately. I
Click to expand...
have run spybot for the first time in months and also installed the microsoft document
info scrubber add-in. Who knows? All I can tell you is that I'm glad that things are
(at least for now) working.

Amen!
 
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