Hitachi RMA response - how fast?

  • Thread starter Thread starter Andrew Hamilton
  • Start date Start date
A

Andrew Hamilton

In practice, how fast does Hitachi send out a replacement for a drive
returned under RMA?

Their RMA status web page has this message:

Please be aware that you may experience a delay in receiving your
replacement disk drive based on stock availability. If product is
available, your replacement order will be processed within 14 working
days after the receipt of your defective disk drive.
 
Andrew Hamilton said:
In practice, how fast does Hitachi send out a replacement for a drive
returned under RMA?
Click to expand...
Their RMA status web page has this message:
Click to expand...
Please be aware that you may experience a delay in receiving your
replacement disk drive based on stock availability. If product is
available, your replacement order will be processed within 14 working
days after the receipt of your defective disk drive.

Are they saying that if there are no more drives available, then I'm
outta luck?
Click to expand...

No. Just that it could take a couple of weeks if the have no drive
in your size ready to be shipped.

Arno
 
Andrew Hamilton said:
Are they saying that if there are no more drives available, then I'm
outta luck?
Click to expand...

No, they'll send you the next capacity drive up that they do have in
stock. e.g. if you send in a 250GB and they have none in, they'll send
you a 320GB instead.
 
No, they'll send you the next capacity drive up that they do have in
stock. e.g. if you send in a 250GB and they have none in, they'll
send you a 320GB instead.
Click to expand...

Doesnt explain why that should take longer.
 
No, they'll send you the next capacity drive up that they do have in
stock. e.g. if you send in a 250GB and they have none in, they'll send
you a 320GB instead.
Click to expand...

Since I sent in a 1 TB drive, I can only hope that Hitachi will ship
me their new 2 TB model. :) :) :) LOL!~

As of 10 minutes ago, the Hitachi website said that they had still not
shipped out a replacement drive. There is still hope. :)

I'll keep the group posted.

-ah
 
On Fri, 30 Oct 2009 07:24:53 +0000, Mike Tomlinson

:>In article <[email protected]>, Andrew Hamilton
:>
:>>Are they saying that if there are no more drives available, then I'm
:>>outta luck?
:>
:>No, they'll send you the next capacity drive up that they do have in
:>stock. e.g. if you send in a 250GB and they have none in, they'll send
:>you a 320GB instead.

I've been lucky in that I've only had one hard drive failure in the
last 20 years or so. It was a 160 GB Seagate IDE drive about 2 years
ago. I did an online RMA request, shipped the drive off and less than
a week later I received a 250 GB as a replacement. The replacement
still has around 2 years left of the original 5 year warranty.

me/2
 
On Fri, 30 Oct 2009 07:24:53 +0000, Mike Tomlinson

:>In article <[email protected]>, Andrew Hamilton
:>
:>>Are they saying that if there are no more drives available, then I'm
:>>outta luck?
:>
:>No, they'll send you the next capacity drive up that they do have in
:>stock. e.g. if you send in a 250GB and they have none in, they'll send
:>you a 320GB instead.

I've been lucky in that I've only had one hard drive failure in the
last 20 years or so. It was a 160 GB Seagate IDE drive about 2 years
ago. I did an online RMA request, shipped the drive off and less than
a week later I received a 250 GB as a replacement. The replacement
still has around 2 years left of the original 5 year warranty.

me/2
Click to expand...

Well,

I've also had very good luck with both Seagate and Hitachi drives,
until now. And, it's been over 2 weeks now since Hitachi received the
drive back from me, but still no replacement drive shipped.

Is there any possibility that Hitachi will simply say, "Sorry no
drives available. Go away?"
 
Andrew said:
Well,

I've also had very good luck with both Seagate and Hitachi drives,
until now. And, it's been over 2 weeks now since Hitachi received the
drive back from me, but still no replacement drive shipped.

Is there any possibility that Hitachi will simply say, "Sorry no
drives available. Go away?"
Click to expand...

Nope, legally they cant do that.

They have to ship you something, often a bigger drive short stroked to the size of the one you sent them.
 
Andrew Hamilton said:
I've also had very good luck with both Seagate and Hitachi drives,
until now. And, it's been over 2 weeks now since Hitachi received the
drive back from me, but still no replacement drive shipped.
Click to expand...
Is there any possibility that Hitachi will simply say, "Sorry no
drives available. Go away?"
Click to expand...

No, that would be fraudulent. But two weeks would be very fast
for a cheap consumer=grade device.

Arno
 
No, that would be fraudulent. But two weeks would be very fast
for a cheap consumer=grade device.
Click to expand...

Thanks, Arno. The web site promises a replacement, "if available."
Sounds pretty weasel-word-y to me. If I don't get a replacement soon,
I will have to go out and buy another drive. I suppose I can always
use the extra storage, <SIGH>.

-AH
 
Andrew Hamilton wrote
The web site promises a replacement, "if available."
Sounds pretty weasel-word-y to me.
Click to expand...

More fool you. Operations like that know what the law requires.
 
Back
Top