Hijacking Problem, Please Help - Anyone?????

[Guest]

I am attempting to h elp a cousin of mine with their family computer. Too
many kids clicking too many things.

I don't have the spare time to format and set up this computer again so am
looking for help.

Please anyone that can help, email me at (e-mail address removed),
remove the NOSPAM to reply to that address.

The problem. I get pop ups and have a problem with the internet explorer
homepage.

When I start Internet Explorer, It brings me to www.updatesystempage.com and
tells me that the computer is infected. I can then surf to other sites but
if I click the homepage button it takes me back to that site. It does not
matter what I go in and set the homepage setting to, it still goes to that
page.

Also I get tons of pop ups, and a little yellow information window opens by
the clock, just like a Microsoft update or information window.

I have Adaware by lavasoft installed, microsoft antispyware and Norton
Antivirus installed. They all detect things and clean them, but when I
reboot, the problems are back.

Can anyone out there help me out?

Thanks in advance for taking the time to read and for offering any suggestins.

Stephen

 

[Frank Saunders, MS-MVP OE]

I am attempting to h elp a cousin of mine with their family computer.
Too many kids clicking too many things.

I don't have the spare time to format and set up this computer again
so am looking for help.

Please anyone that can help, email me at
(e-mail address removed), remove the NOSPAM to reply to that
address.

The problem. I get pop ups and have a problem with the internet
explorer homepage.

When I start Internet Explorer, It brings me to
www.updatesystempage.com and tells me that the computer is infected.
I can then surf to other sites but if I click the homepage button it
takes me back to that site. It does not matter what I go in and set
the homepage setting to, it still goes to that page.

Also I get tons of pop ups, and a little yellow information window
opens by the clock, just like a Microsoft update or information
window.

I have Adaware by lavasoft installed, microsoft antispyware and
Norton Antivirus installed. They all detect things and clean them,
but when I reboot, the problems are back.

Can anyone out there help me out?

Thanks in advance for taking the time to read and for offering any
suggestins.

Stephen

Malware Removal:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

--
Frank Saunders, MS-MVP OE
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