Hibernate Resume stopped working - Blue Screen of death

  • Thread starter Thread starter Andy
  • Start date Start date
A

Andy

Hibernate resuming for me at the end of February. It was
working fine prior to that for the last 1/2 year since I
got the computer. The only chages are the Norton Personal
Security updates and Windows XP upgrades. No other
software or driver updates were performed.

The system goes into hiberation without any problems.
When resuming, it crashes with the blue screen of death
(it goes by so fast that I had to take a picture to read
what it said).

So, in more detail, when I resume it asks me to either
delete restoration data or continue with the hiberation
restore. See the screenshot:
http://www.jgajewski.org/hibernate/hibernate_problem1sm.jp
g

Then, it looks like everything is fine as it resumes
windows from hibernate:
http://www.jgajewski.org/hibernate/hibernate_problem2sm.jp
g

At the end of that, I get the blue screen of death. It
talks about BIOS not being ACPI compliant but that is
balony.
http://www.jgajewski.org/hibernate/hibernate_problem3sm.jp
g

I have been searhing web forums for a solution to this
problem without any luck for the past month. I wanted to
unistall the patch that may have caused it but can't
figure out how to figure out which one is the culprit if
any.

If anyone has any tips or diagnosing procedures, I'd
appreciate it.

Oddly enough, the standby works without any issues.

System is an IBM T30 laptop, 1Gb memory, WinXP with
latest patches and Norton Personal Firewall with latest
patches.

Thanks in advance!
Andy
 
Tricky. Start->run->eventvwr.msc might reveal some detail.

First general advice. If this is a desktop, then simply disable hibernation
and forget about it. Diagnosing power management issues can frequently get
ugly. Especially when you find the root cause then have to make a choice. If
this is a laptop or you're feeling masochistic, then read on.

I have a laptop that is fully patched that hibernates, standbys etc. with no
problems. However I don't have any Symnatec product installed. Basically
since you're having issues then the problem is either device drivers that
were updated that you have that I don't or an application you have installed
that I don't. Regardless, troubleshooting is a divide and conqueror thing.

First go into MSConfig and force a system check point. You'll probably need
it .
Next while in msconfig go to the startup tab and record what's currently
enabled. Now disable everything. Go to the services tab. At the bottom of
the screen is an option to "Hide all Microsoft Services". Enable this then
wait a bit. It can take several seconds for the screen to refresh. Disable
all non-MS services. Reboot the machine. At this point, force a hibernation
then resume. If the system still craps out then you're looking at device
issues which are discussed in the next paragraph. If the system resumes
normally with all extraneous startup items disable then to go the msconfig
services tab and reenable all non-MS services. Reboot the machine. Again
force hibernation and attempt to resume. If that fails, then begin to
selectively disable non-MS services until you find the culprit. Be sure to
reboot the machine every time you enable or disable an item. However if the
system resume correctly with all non-MS services enabled then go the startup
tab and continue the cycle of enable, reboot, hibernate, resume etc.

If the above fails to isolate the culprit then it's time to start with
devices. Start->run->devmgmt.msc. Start by disabling extraneous devices and
as above, reboot, hibernate, test, repeat.

If that fails, then see if there is in fact a BIOS upgrade for you machine.


--
Walter Clayton - MS MVP(WinXP)
Associate Expert
http://www.microsoft.com/windowsxp/expertzone
Any technology distinguishable from magic is insufficiently advanced.
http://www.dts-l.org
 
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