Hi-speed USB not working on system with USB 2.0

  • Thread starter Thread starter Jordan
  • Start date Start date
J

Jordan

I just bought my first USB 2.0 device, a USB 2.0 hard drive, but when I plug
it in I get the following error:
"HI-SPEED USB Device Plugged into non-HI-SPEED USB Hub"
If I click on the error message is displays a list of USB ports and tells me
to disconnect the device and plug it into one of the 8 listed ports. I've
tried plugging the device into two of the 8 ports on my machine, but I get
the same error message each time.

I have a Gigabyte GA-8IPE1000 Pro motherboard (Intel 865PE Chipset) with 8
USB 2.0 ports running Windows XP Pro SP1.
When I look in device manager under Universal Serial Bus controllers there
are 10 items listed:
Standard Enhanced PCI to USB Host Controller
4 Intel(R) 82801EB USB Universal Host Controller
and 5 USB Root Hub.
Four of the USB Root Hub have two ports and one of the USB Root Hub has 8
ports. Whenever I plug in a USB device (I have several) they always show up
under one of the root hubs with two ports and I've never seen anything show
up in the root hub with 8 ports.

I tried searching online for a solution, but the best I could find was
Microsoft's Q312370 which doesn't seem to apply to my situation.

Does anyone have any suggestions on how to make this device operate at
hi-speed? As far as I can tell this should be working correctly and I'm
stumped to come up with a solution.

Please reply to lakeview655-msnews1 at yahoo.com

Thanks
 
Correction: I plugged the drive in to one of the USB ports on the back of my
computer and the device was correctly recognized as a USB 2.0 Hi-speed
device. When I plug it into one of the two ports on the front of my
computer I still get the error message. Seems like something is preventing
the two front mounted ports from being recognized as hi-speed ports. My
hunch is something in the registry needs to be modified, but what?

Help would be appreciated.
Thanks.


I just bought my first USB 2.0 device, a USB 2.0 hard drive, but when I plug
it in I get the following error:
"HI-SPEED USB Device Plugged into non-HI-SPEED USB Hub"
If I click on the error message is displays a list of USB ports and tells me
to disconnect the device and plug it into one of the 8 listed ports. I've
tried plugging the device into two of the 8 ports on my machine, but I get
the same error message each time.

I have a Gigabyte GA-8IPE1000 Pro motherboard (Intel 865PE Chipset) with 8
USB 2.0 ports running Windows XP Pro SP1.
When I look in device manager under Universal Serial Bus controllers there
are 10 items listed:
Standard Enhanced PCI to USB Host Controller
4 Intel(R) 82801EB USB Universal Host Controller
and 5 USB Root Hub.
Four of the USB Root Hub have two ports and one of the USB Root Hub has 8
ports. Whenever I plug in a USB device (I have several) they always show up
under one of the root hubs with two ports and I've never seen anything show
up in the root hub with 8 ports.

I tried searching online for a solution, but the best I could find was
Microsoft's Q312370 which doesn't seem to apply to my situation.

Does anyone have any suggestions on how to make this device operate at
hi-speed? As far as I can tell this should be working correctly and I'm
stumped to come up with a solution.

Please reply to lakeview655-msnews1 at yahoo.com

Thanks
 
Thanks, but it didn't help. It seems that only my two front ports are not
working in hi-speed mode even though all of the USB ports on my system are
supposed to be USB 2.0. My BIOS is configured to enable USB 2.0 support, so
that's not the issue.

What a coincidence... I was also spending an agonizing couple of hours
of my Thanksgiving Day solving the same problem. Good news! I found
the solution... it works GREAT!!! Check out:

http://www.intel.com/support/motherboards/desktop/enable_usb.htm

Good Luck!
 
I don't think that's the problem. I have USB 2.0 support enabled in the
bios and there's only one setting for all ports. My guess is one of the
many USB devices I use in my front ports screwed up some configuration in
windows for that pair of ports. Unfortunately, since I've never encountered
this problem before I don't what could have gotten screwed up or how to fix
it and I've been unable to find any documentation on the web from anyone
who's had a similar problem. Until then I'm using a USB extension cable
plugged into one of my back ports that works at high-speed.

Check your bios to see if all ports are running in USB 2.0 mode.
 
Most hardware makers specify a special 2.0 cable for hi-speed. I assume
it's just shielded better than old-style cable. Might be your problem.
 
No, that's not the problem either. I used the USB cable supplied with the
drive and plugging it into one of the rear ports it works fine, plugging it
into one of the front ports give me an error. I also just got a USB 2.0
drive (thumb drive, quickiDrive) and that has the same problem. It works in
the back port with no problem, but it won't even work in the front port.
When I plug it in I get a "USB device not recognized" error, which is even
worse than the error on the hard drive. I think the port somehow got
screwed up. My hunch is it's a software problem.

"whoever9262(sickoffakeMSmessages)"
Most hardware makers specify a special 2.0 cable for hi-speed. I assume
it's just shielded better than old-style cable. Might be your problem.
 
As I have posted here several times... not all case connections for USB are
USB 2.0! The MB can support USB 2.0 as yours does seeing the rear
connectors work. Also XP is seeing your device properly when plugged into a
rear connecton - not a software problem.

We have had more than one customer walk in with their systems thinking all
sorts of nasty things about MB, BIOS, CMOS, XP, Drivers their new USB 2.0
device, you name it. Putting his system in a case that clearly indicates
it's connectors support USB 2.0 solves the problem.

FWIW,
Len
 
I think you hit the nail on the head. I have an Antec Plus 660AMG case that
has front mounted USB and IEEE 1394 ports. I just assumed that since it had
IEEE 1394 that the USB ports would be 2.0 compatible, but looking through
the documentation and specs I can't find any reference to USB 2.0. In fact
they don't even mention USB 1.1, it just says USB ports. The rear port I'm
using in the back is on the same kind of expansion port since the
motherboard mounted ports are all in use, but the expansion port was
supplied by the motherboard manufacturer. I guess I'll just have to use the
extension cable or try and find a way to replace the front ports with one's
that are USB 2.0 compliant.

Thanks for the help!!
Jordan


As I have posted here several times... not all case connections for USB are
USB 2.0! The MB can support USB 2.0 as yours does seeing the rear
connectors work. Also XP is seeing your device properly when plugged into a
rear connecton - not a software problem.

We have had more than one customer walk in with their systems thinking all
sorts of nasty things about MB, BIOS, CMOS, XP, Drivers their new USB 2.0
device, you name it. Putting his system in a case that clearly indicates
it's connectors support USB 2.0 solves the problem.

FWIW,
Len
 
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