Anne,
In Win2000 sp4, ie6.0 sp1 I am suddenly unable to run help
from startmenu. Error: "cannot open file:
mk
msitstore:c:\windows\help\windows.chm"
Here are some things to try:
1) Use MJ's Help Diagnostics to check that all the components used to
view help files are properly installed and registered.
http://helpware.net/downloads/index.htm
(The only section of the MJ's Help Report that is relevant to your
problem is the one headed "HTML Help Run-time Components".)
2) Delete the file hh.dat, which you should find in this subdirectory:
\Documents and Settings\%username%\Application Data\Microsoft\HTML
Help
The hh.dat file stores user-specific information on all the HTML Help
files on your system (favourite topics, changes that you've made to
the help window size and position, etc.), and can cause the files to
misbehave if it has somehow been corrupted.
3) Empty your Temporary Internet Files (TIF) directory. A full TIF
directory can cause HTML Help files to misbehave.
