Helpdesk Software

  • Thread starter Thread starter Zinzan
  • Start date Start date
Zinzan said:
Hi there

Does anyone know of any freeware helpdesk software that is available?
Click to expand...

Program: LBE Free Help Desk
Author: Leigh Business Enterprises Ltd.
Ware: (Freeware)
http://www.free-helpdesk.com/

Program: Liberum Help Desk
Author: Doug Luxem
Ware: (Freeware) (open source: GNU GPL)
http://www.liberum.org/

Both were discussed recently. See this post/thread for more info.

Subject: Re: help desk
From: John Hood <[email protected]>
Date: Sat, 02 Oct 2004 14:26:14 GMT

Susan
 
Zinzan schreef:
Does anyone know of any freeware helpdesk software that is available?
Click to expand...

We use OTRS: <http://otrs.org/>

It's an open source web-based ticket system written in Perl.
Runs on Linux, Windows & most unix systems.

Some well known users of OTRS are SuSE Linux, MySQL & BitDefender...
 
JanC said:
We use OTRS: <http://otrs.org/>

It's an open source web-based ticket system written in Perl.
Runs on Linux, Windows & most unix systems.

Some well known users of OTRS are SuSE Linux, MySQL & BitDefender...
Click to expand...

Is it good from your experience or from what you've heard at work? (I'm
assuming that you meant "At work" when you said "We use").
 
BarryTone schreef:
Is it good from your experience or from what you've heard at work? (I'm
assuming that you meant "At work" when you said "We use").
Click to expand...

I'm responsible for support in a non-profit organisation that represents
users of my ISP (during our "free" time; we're all volunteers).

We use it to organise all mail contact with our members, e.g.: requests
for mediation when they have problems with our ISP, questions about
membership, suggestions for our ISP that we can relay to the responsible
managers, etc., etc.

My opinion about OTRS: it's far from perfect, but it's better than what
we've tried before.
Our ticket system has to run on our server (we must be able to use it from
home!), the "support agent" interface has to be cross-platform (OTRS is
web-based) and it has to be free, so our choice is probably more limited
than it would be for others... :-)
 
JanC said:
I'm responsible for support in a non-profit organisation that represents
users of my ISP (during our "free" time; we're all volunteers).

We use it to organise all mail contact with our members, e.g.: requests
for mediation when they have problems with our ISP, questions about
membership, suggestions for our ISP that we can relay to the responsible
managers, etc., etc.

My opinion about OTRS: it's far from perfect, but it's better than what
we've tried before.
Our ticket system has to run on our server (we must be able to use it from
home!), the "support agent" interface has to be cross-platform (OTRS is
web-based) and it has to be free, so our choice is probably more limited
than it would be for others... :-)
Click to expand...

Thanks JanC, much appreciated. I have not heard of any "perfect"
helpdesk-like software around, so OTRS may be a good option.
 
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