Help!!

  • Thread starter Thread starter Neil Ginsberg
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Neil Ginsberg

Help!! I've got serious problems here! I was having problems with my PC
(couldn't connect to other PC on network; couldn't open items in Control
Panel or certain shortcuts). Then I noticed a file, msupdate.exe, in my
Startup folder. Tried to delete it, but was told it was in use. So I
cancelled the process using Task Manager and then deleted the file from
Startup. Then things got weird.

Now, whenever I try to use a shortcut from a toolbar or Control Panel, I get
the message, "Can't find file rundll32.dll" (it's there and with correct
date/time stamp). If I try to run a program directly by double-clicking its
EXE, I get the Open With dialog box. About half of my programs are missing
from the Open With list (interestingly, most of my Office 97 programs are
there, but all of the Office 2000 programs are not there). If I select a
program from the list, it will open; if I select a program not in the list
(using Browse), it won't open.

Needless to say, I'm screwed here. All of these problems happened when I
deleted the msupdate.exe file. There must be some way to restore my system
to how it was before I was infected with that file. Any ideas would be
*greatly* appreciated. (I'm using Win XP Home SP2.)

Thanks!

Neil
 
Neil Ginsberg said:
Help!! I've got serious problems here! I was having problems with my PC
(couldn't connect to other PC on network; couldn't open items in Control
Panel or certain shortcuts). Then I noticed a file, msupdate.exe, in my
Startup folder. Tried to delete it, but was told it was in use. So I
cancelled the process using Task Manager and then deleted the file from
Startup. Then things got weird.

Now, whenever I try to use a shortcut from a toolbar or Control Panel, I
get the message, "Can't find file rundll32.dll" (it's there and with
correct date/time stamp). If I try to run a program directly by
double-clicking its EXE, I get the Open With dialog box. About half of my
programs are missing from the Open With list (interestingly, most of my
Office 97 programs are there, but all of the Office 2000 programs are not
there). If I select a program from the list, it will open; if I select a
program not in the list (using Browse), it won't open.

Needless to say, I'm screwed here. All of these problems happened when I
deleted the msupdate.exe file. There must be some way to restore my system
to how it was before I was infected with that file. Any ideas would be
*greatly* appreciated. (I'm using Win XP Home SP2.)

Thanks!

Neil
Click to expand...
If you can get access to web read following;

http://securityresponse.symantec.com/avcenter/venc/data/w32.protoride.worm.html

Clive
 
There must be some way to restore my system
to how it was before I was infected with that file. Any ideas would be
*greatly* appreciated. (I'm using Win XP Home SP2.)
Click to expand...

Just save your recent data, reload the most recent unaffected backup,
and import that data. You do make regular backups, no?
Oh, and maybe disable any automatic update "features".
I'm referring to a complete partition backup, not the system restore
function, but I guess it's better than nothing, if that's all you have.
 
Call the Microsoft service pack 2 people. They should be able to help you
fix the problem.

Coffeecoco930
 
Have you considered doing a Windows repair?

Coffeecoco930 said:
Call the Microsoft service pack 2 people. They should be able to help you
fix the problem.

Coffeecoco930
Click to expand...
 
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