Help

[Guest]

I am having serious problems with my home computer. Every time I connect to
the internet it crashes
‘unexpected kernel mode error trap’
Also I cannot use the links in the help files. It tells me that there is a
run time error or a script error.
As I cannot get onto the internet, I can not visit Windows Update to help
solve my problem.
I think I am right in thinking that I had a virus, but I don’t anymore, as I
have ran stinger, spy bot Search & destroy, and I also have AVG running.
I am running Windows 2000 Professional, and Office 2000.
Can I get service packs on cd through the post?

 

[Dave Patrick]

These may help.

How to Perform an In-Place Upgrade of Windows 2000
http://support.microsoft.com/support/kb/articles/Q292/1/75.ASP

What an In-Place Windows 2000 Upgrade Changes and What It Does Not Change
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q306952

Be sure to apply these to your repair install before connecting to any
network.

http://download.microsoft.com/download/E/6/A/E6A04295-D2A8-40D0-A0C5-241BFECD095E/W2KSP4_EN.EXE
http://www.microsoft.com/technet/security/bulletin/MS03-043.mspx
http://www.microsoft.com/technet/security/bulletin/MS03-049.mspx


--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

|I am having serious problems with my home computer. Every time I connect
to
| the internet it crashes
| 'unexpected kernel mode error trap'
| Also I cannot use the links in the help files. It tells me that there is
a
| run time error or a script error.
| As I cannot get onto the internet, I can not visit Windows Update to help
| solve my problem.
| I think I am right in thinking that I had a virus, but I don't anymore, as
I
| have ran stinger, spy bot Search & destroy, and I also have AVG running.
| I am running Windows 2000 Professional, and Office 2000.
| Can I get service packs on cd through the post?
|