Help with laptop freezing

  • Thread starter Thread starter John F.
  • Start date Start date
J

John F.

Sorry to be posting this again, but previous tries have gotten no response
after a few days. I thought perhaps the subject wasn't interesting enough.
:)

I've been impressed by the knoweldge in this group and would really
appreciate any insight, so I'm tying one more time.

Thanks

----From previous post----
I have been having "freezing" problems with a VPR Matrix laptop (P4 at
1.8Ghz). Randomly, but frequently (~5-10 minutes) the PC will freeze and
only a complete power-off (hold in the power button) will resolve the
problem. During debugging, I realized that the problem never ocurred in
Safe Mode. Subsequently, I boot logged both Safe, and Normal startup. Then
removed all drivers unique to Normal from windows/sys32/drivers and
rebooted. Everything was fine. I then started adding drivers back until
the problem began again. The culprit is processr.sys. If this driver
loads, the problem's back, if not all is fine. I'm running XP with SP1.
The version of the file is 5.1.2600.1106. I have two questions. First, is
this the latest version of processr.sys and if not, how do I get the latest.
Second, if I simply don't load the driver, what is not happening?? Thanks
for any and all insights.
 
Hi, John.

Yes, that seems to be the correct version of processr.sys - at least, it's
the version that's running fine on my copy of WinXP Pro SP1. It's 30,592
bytes, dated 8/29/02. I have three copies, in folders drivers, dllcache and
ServicePackFiles\I386. Even if you have the right file, though, it might
have been corrupted in some way.

Have you run the System File Checker? At the Run prompt, type: sfc
/scannow

SFC will compare each WinXP operating system file with the "known good" copy
held in your on-disk cache and replace any missing or damaged ones. Have
your WinXP CD-ROM handy; SFC probably will need to see it.

If that doesn't solve the problem, I don't know what to suggest.

RC
 
R.C.

Thanks for the response. I don't think the file is corrupt, as I've
compared it to 3 other PC's. I think the issue is that processr.sys is
somehow interacting with the P4 processor in the laptop causing it to
freeze. I did begin to wonder if the problem was heat related and found if
I did install the file, and then put the laptop in the refrigerator, it
seemed to not randomly freeze (i.e. ran fine for about 45 minutes). It's a
little difficult to think about working in the frig. ( :) ), but it may be
diagnostic.

I'm still trying to find the functionality provided by prosser.sys so I can
understand how it might cause the problem, and the consequences of not
loading it.
 
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