J
Joyce
I have a month end report that I need that reflects if
research cases are resolved within an established
turnaround time. All but two of my research case types
have a turn around time of 5 days so I actually calculate
using 7 to account for the 2 day weekend. I have two case
types that have a turnaround time of 2 days. I can use
the factor of 2 for cases received on Monday-Wed, however
I need to calculate using 4 for these case types received
on Thursday and Friday. Is there an "if/then" expression
or VBA code I could use to calcuate using 4 for dates that
fall on the specific Thursday and Friday dates. I've
never done an if,then expression or VB code for this. I
need something that will calculate this
If CaseType1 and CaseType4 received on 01/08/2004,
01/09/2004, 01/15/15, 01/16/2004, 01/22/04, 01/23/2004,
01/29/2003 01/30/04 Then TurnAround=4
Currently my report has 4 fields, they are:
Date Received: =Count([DateReceived])
Date Resolved: =Count([DateResolved])
Resolved within TurnAround time: =Count(IIf(DateDiff("d",
[DateReceived],[DateResolved])<=[TurnaroundDays],"Q"))
Percent Resolved within Turnaround Goal:=[txtQuick]/
[txtAccountsResolved]
Thank you for your help.
research cases are resolved within an established
turnaround time. All but two of my research case types
have a turn around time of 5 days so I actually calculate
using 7 to account for the 2 day weekend. I have two case
types that have a turnaround time of 2 days. I can use
the factor of 2 for cases received on Monday-Wed, however
I need to calculate using 4 for these case types received
on Thursday and Friday. Is there an "if/then" expression
or VBA code I could use to calcuate using 4 for dates that
fall on the specific Thursday and Friday dates. I've
never done an if,then expression or VB code for this. I
need something that will calculate this
If CaseType1 and CaseType4 received on 01/08/2004,
01/09/2004, 01/15/15, 01/16/2004, 01/22/04, 01/23/2004,
01/29/2003 01/30/04 Then TurnAround=4
Currently my report has 4 fields, they are:
Date Received: =Count([DateReceived])
Date Resolved: =Count([DateResolved])
Resolved within TurnAround time: =Count(IIf(DateDiff("d",
[DateReceived],[DateResolved])<=[TurnaroundDays],"Q"))
Percent Resolved within Turnaround Goal:=[txtQuick]/
[txtAccountsResolved]
Thank you for your help.