help with game

  • Thread starter Thread starter Patsy
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Patsy

my hubby got a game called hoyle board and puzzle games 2007 for
christmas....he has a 3 year old celron dell computer with xp windows....i
tryed to download it and i kept getting a messages from microsoft
saying.....encountered a problem and has to close down before i ever even
got it downloaded....their are 2 disc for the game....so i read the book and
it said if auto run is disabled go to run and type in hoyle_board_games_2007
exe....so i did this and then clicked on the game where it downoaded under
windows but when it came up i kept getting the same message i got when i was
trying to download it....when i would click ok it would go to a black screen
the the message would come up....i was clicking ok to play the game,,,,but
then it would go off after this message....i have a 6 yr old dell pentium xp
windows and it went right in.....can anyone help me...thanks Patsy
 
Hi Patsy,

Let's try some basic troubleshooting. If the problem still persists
please post back and we'll try some more steps. Good luck! :-)

1. To see if it's a software conflict: Temporarily disable Startup
programs one at a time, starting with Firewall, Antivirus, and ad
blockers using this utility: http://www.mlin.net/StartupCPL.shtml
or this method: http://www.pacs-portal.co.uk/startup_content.php

You can lookup what a program does before you disable it here:
http://www.sysinfo.org/startuplist.php

2. Run a virus scan at: http://housecall.antivirus.com and then
install MS AntiSpyware from: www.microsoft.com/spyware to
remove any Spyware or Adware which could clog up your PC.

3. Click My Computer / Rightclick the Drive & Choose Properties
/ Run the "Disk Cleanup..." / Next Click the "Tools" Tab and run
the "Error-Checking" and "Defragmentation" utilities.

4. Go to the Windows Update site for everything under Critical and
Recommended: http://windowsupdate.microsoft.com Some games
require a patch: http://www.avault.com/pcrl/patches_list.asp?letter=a

5. Update DirectX and your Chipset, Sound, &Video Drivers:
For all Video / DirectX / Game and Hardware Issues, I have a
Checklist of Solutions at: http://mvps.org/nibblesnbits/Video.html

--
Cheers, Windows_XP_MVP_Shell/User
Jimmy S. http://mvp.support.microsoft.com

Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

Patsy Wrote:
=================
| my hubby got a game called hoyle board and puzzle games 2007 for
| christmas....he has a 3 year old celron dell computer with xp windows....i
| tryed to download it and i kept getting a messages from microsoft
| saying.....encountered a problem and has to close down before i ever even
| got it downloaded....their are 2 disc for the game....so i read the book and
| it said if auto run is disabled go to run and type in hoyle_board_games_2007
| exe....so i did this and then clicked on the game where it downoaded under
| windows but when it came up i kept getting the same message i got when i was
| trying to download it....when i would click ok it would go to a black screen
| the the message would come up....i was clicking ok to play the game,,,,but
| then it would go off after this message....i have a 6 yr old dell pentium xp
| windows and it went right in.....can anyone help me...thanks Patsy
 
thanks a lot Jimmy will try all this it may take me a few days but will let
u know what happenes....Patsy
 
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