help with application error 0x009c2c93

  • Thread starter Thread starter Jim
  • Start date Start date
J

Jim

i seem to get the application error 0x009c2c93 at shutdown, not every
shutdown usually every third or forth shutdown.
please help.
jim
 
Try to use clean start up and find out which application produce the error messag

Suggestion 1 Selective Startup

Please follow the steps below to perform a Selective Startup to narrow down this problem:

1. Click Start, click Run, and then in the Open box, type "MSCONFIG" (without the quotation marks). Click OK.

2. In the System Configuration Utility (MSConfig) window, click to select the Selective Startup button.

3. Click to clear the check mark from the "Load startup items" below Selective Startup.

4. Click the Services tab, click to check the "Hide All Microsoft Services" box, and remove all the check marks from the remaining Non-Microsoft Services. Please make sure that you do not uncheck the Microsoft services

5. Click OK to close the MSConfig window. Click Yes when you are asked to restart your computer in order to enable the changes

6. After restarting, please check whether this issue will reoccur.

If this issue does NOT reoccur following the Selective Startup, please continue these steps to find the exact cause:

1. Click Start, click Run, in the Open box type "MSCONFIG" (without the quotation marks), and click OK.

2. In the System Configuration Utility (MSConfig) window, click the Startup tab or the Services tab.

3. Add one check mark at a time to the entries under the Startup tab or the Services tab, and then restart each time to see if the additional entry reproduces the original problem

Suggestion 2: Use Spybot to clean up some spywar



You can download it by clicking following link



http://shinobiresources.com/Downloads/spybot/spybotsd12.ex



Note: Please click "Search for Update" before you click "Check for problems"(it will update the spyware definition) after you installed Spybot.



Suggestion 3: Verify that your system does not have a Virus.

I suggest you perform a virus scan.



For your convenience, I have included the following links for free online virus scans:



1.Symantec http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sy

2. Trend http://housecall.trendmicro.com/
 
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