Help with AdwareAlert

  • Thread starter Thread starter Kelly Anderson
  • Start date Start date
K

Kelly Anderson

I am trying to help my sister. She confused AdwareAlert with LavaSoft
Ad-aware and installed it. She is now trying to remove AdwareAlert off her
computer and is running into all sorts of challenges. Please help.

www.adwarealert.com.

Here is a message from her...

On Control panel, I go to uninstall AdwareAlert from C-Net Media. I select
it, then select uninstall. It asks if I am sure I want to uninstall the
program. I say Yes. It comes back preparing to remove. We then get a message
from User Account Control, says an unidentified program wants to access your
computer. Cancel or Allow. I am afraid to Allow. If we select Cancel or
close at the top without selecting either, we get a message that says you
must be an administrator to remove this application. You can log on as an
administrator or contact your technical support group for assistance. We ARE
logged on as administrator. When we went to switch, the option it showed was
our log in, showing listed as administrator. Also, when I select
AdwareAlert from the control panel list, it appears on the bottom, larger,
and has a support link of www.adwarealert.com. Don't know if that helps you
or not.
 
Kelly said:
I am trying to help my sister. She confused AdwareAlert with
LavaSoft Ad-aware and installed it. She is now trying to remove
AdwareAlert off her computer and is running into all sorts of
challenges. Please help.

www.adwarealert.com.

Here is a message from her...

On Control panel, I go to uninstall AdwareAlert from C-Net Media. I
select it, then select uninstall. It asks if I am sure I want to
uninstall the program. I say Yes. It comes back preparing to remove.
We then get a message from User Account Control, says an unidentified
program wants to access your computer. Cancel or Allow. I am afraid
to Allow. If we select Cancel or close at the top without selecting
either, we get a message that says you must be an administrator to
remove this application. You can log on as an administrator or
contact your technical support group for assistance. We ARE logged on
as administrator.
Click to expand...

User Access Control is a feature of Windows Vista. What OS does your
sister run? What is the *exact message*? (Posting a link to a screenshot
would be helpful, too.)
 
I am trying to help my sister. She confused AdwareAlert with LavaSoft
Ad-aware and installed it. She is now trying to remove AdwareAlert off her
computer and is running into all sorts of challenges. Please help.

www.adwarealert.com.

Here is a message from her...

On Control panel, I go to uninstall AdwareAlert from C-Net Media. I select
it, then select uninstall. It asks if I am sure I want to uninstall the
program. I say Yes. It comes back preparing to remove. We then get a message
from User Account Control, says an unidentified program wants to access your
computer. Cancel or Allow. I am afraid to Allow. If we select Cancel or
close at the top without selecting either, we get a message that says you
must be an administrator to remove this application. You can log on as an
administrator or contact your technical support group for assistance. We ARE
logged on as administrator. When we went to switch, the option it showed was
our log in, showing listed as administrator. Also, when I select
AdwareAlert from the control panel list, it appears on the bottom, larger,
and has a support link ofwww.adwarealert.com. Don't know if that helps you
or not.
Click to expand...

1. Download and run firefox to protect your from future spyware
attacks and pop ups which are coming in through internet explorer
(Trojan downloaders, win32 ) .Then update your windows through firefox
http://securitynewsfromthenet.blogspot.com/2007/05/spyware-fighter-essentials.html

2. Run the vundo and combo fix
http://securitynewsfromthenet.blogspot.com/2007/05/vundofix-and-combo-fix.html

3. Run the anti spyware remove programs spybot
http://securitynewsfromthenet.blogspot.com/2007/03/spybot-search-and-destroy-spyware-and.html

and superantispyware
http://securitynewsfromthenet.blogspot.com/2007/04/superantispyware-home-edition-free.html
to get rid of the nasties

4. Run a free online virus scan to be sure you computer is virus and
spyware free.
http://securitynewsfromthenet.blogspot.com/2007/03/online-virus-scan.html
download and run McAfee Avert Stinger
Stinger is a stand-alone utility used to detect and remove specific
viruses
http://vil.nai.com/vil/stinger/stinger.htm

5. Get the clean up tools to clean up the spyware from your temp
folder (the place they are stored when downloaded by internet
explorer)
http://securitynewsfromthenet.blogspot.com/2007/03/clean-up-tools-to-prevent-people-from.html
 
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