rich said:
Hello,
I have a user who has a BSOD. Found an entry in the system log that says:
The computer has rebooted from a bugcheck. The bugcheck was: 0x100000d1
(0xc9fad9de, 0x00000002, 0x00000000, 0xf39aad48).
Is there a way to determine the cause of the BSOD from this info?
TIA,
Rich
Does the BSOD looks like this:
0x000000D1: DRIVER_IRQL_NOT_LESS_OR_EQUAL
You can read the Dump file from here;
C:\WINDOWS\Minidump\Mini052706-03.dmp.
C:\Documents and Settings\Rich\LocalSettings\Temp\WER19.tmp.dir00\sysdata.xml
Any hardware/software or updates installed recently?, please state all if
any in your next post.
This always refer to a bad Hardware/driver installed.
Try the Last good known Configuration to log into the system, then open
Device manager and see if there is any malfunctioining Devices or conflict in
IRQ, also look in the Event Viewer for error message and post them back in
your next post.
First, try to eliminate hardware, by going to Device manager and check by
expanding the Plus [+] to see all devices listed, if there is a
malfunctioning device or conflicting device it will show in Device manager.
Read this articles and see, but how did you get rid of the Contra?.
Open a run command and type in these commands to see if there is a conflict
in /among drivers :
pstat.exe click [OK]
dmpchck.exe click [OK]
What you get from running this commands?.
How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us
Try to use the Verifier.exe command to see which Drivers not Verified on
your system:
How to Use Driver Verifier to Troubleshoot Windows Drivers
http://support.microsoft.com/kb/244617/en-us
You may have a bad RAM try to test your RAM by running Memtest by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://www.memtest86.com/
You may need to reposition/reset the RAM sticks in their slots.
After that you could do a repair install, and then test.
Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us
Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.
HTH.
nass
