Help & Support not available

  • Thread starter Thread starter Otto Moehrbach
  • Start date Start date
O

Otto Moehrbach

I have Windows XP Home.
My friend has Windows XP Home and I was helping him by phone so I didn't see
what he saw.
I told him to click on Start - Help & Support. He didn't get the same
screen I did. He got a message that goes like:
"Opens a central location for help topics, tutorial, trouble shooting and
other support services".
That sounds like a tool tip comment. The message did not stay on the
screen long at all. It just disappeared quickly and Help & Support never
came up.
Does anyone know what was happening? Thanks for any help you can give
me. Otto
 
If you've run Toni Arts Easy Cleaner on your XP installation, and allowed it to delete what it found in the registry, then your Help and Support will not run. Easy Cleaner deletes the values of 2 necessary Registry keys. See my web site, www.dougknox.com and go to the Windows XP section. Follow the appropriate link for Fix Window XP Help. This small VB Script will repair the damage done by Easy Cleaner. Note: other Registry cleaning programs cause the same problem.
 
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