Help & Support Center not working properly

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Had a problem in which Help Support was not working. Click on the button and
nothing happened. I was able to "repair" it so that it now comes up, and Help
for individual applications also comes up (for example, Notepad, or IE.)
Problem is, the Search feature and Index don't work. I get a full listing
under the Contents tab, but nothing under Index.
Any ideas?
 
Yeah, I found this procedure earlier. It hasn't helped me, although one of
the procedures did manage to get it partially back. It's the Index feature
that I could really use.
 
JayM50 said:
Had a problem in which Help Support was not working. Click on the
button and nothing happened. I was able to "repair" it so that it now
comes up, and Help for individual applications also comes up (for
example, Notepad, or IE.) Problem is, the Search feature and Index
don't work. I get a full listing under the Contents tab, but nothing
under Index.
Any ideas?
Click to expand...


Reinstalling Help and Support Center in Windows XP

Credits: Rebecca Chen [MS]
Send your feedback

Please use the following steps to reinstall the Help and Support Center:

Step I - End the Help and Support services

Click Start, click Run and type Taskmgr and click OK. This opens Task
Manager. Click the Process tab. Stop all of the following processing if
running:

· helpsvc.exe

· helphost.exe

· helpctr.exe

Step II - Reinstall Help and Support

· Click Start, click Run and type CMD, and click OK.

· In Command Prompt, type the following commands and press Enter after each
line: (Alternately, create a Batch file and run.)

net stop helpsvc
cd /d %windir%\pchealth\helpctr
rd packagestore /s /q
rd installedskus /s /q
cd binaries
start /w helpsvc /svchost netsvcs /regserver /install
start /w helpsvc /register

Note: The "start /w helpsvc /svchost netsvcs /regserver /install" command
line reinstalls Help and Support, which may take several minutes.
 
Poprivet - Does this procedure apply to XP x64 please.
--
Win XP Prof x 64 - AMD64 x 2 2210Mhz - Asus Mobo M2N32 SLI Deluxe - Nvidia
GeForce 7600GT x 2 - Samsung HD300LJ x 4 - Raid 0+1.


Poprivet said:
JayM50 said:
Had a problem in which Help Support was not working. Click on the
button and nothing happened. I was able to "repair" it so that it now
comes up, and Help for individual applications also comes up (for
example, Notepad, or IE.) Problem is, the Search feature and Index
don't work. I get a full listing under the Contents tab, but nothing
under Index.
Any ideas?
Click to expand...


Reinstalling Help and Support Center in Windows XP

Credits: Rebecca Chen [MS]
Send your feedback

Please use the following steps to reinstall the Help and Support Center:

Step I - End the Help and Support services

Click Start, click Run and type Taskmgr and click OK. This opens Task
Manager. Click the Process tab. Stop all of the following processing if
running:

· helpsvc.exe

· helphost.exe

· helpctr.exe

Step II - Reinstall Help and Support

· Click Start, click Run and type CMD, and click OK.

· In Command Prompt, type the following commands and press Enter after each
line: (Alternately, create a Batch file and run.)

net stop helpsvc
cd /d %windir%\pchealth\helpctr
rd packagestore /s /q
rd installedskus /s /q
cd binaries
start /w helpsvc /svchost netsvcs /regserver /install
start /w helpsvc /register

Note: The "start /w helpsvc /svchost netsvcs /regserver /install" command
line reinstalls Help and Support, which may take several minutes.
Click to expand...
 
Sorry, I don't know. Seems like it would, but I'd first take the time to be
certain that all services etc. exist that are described. That article came
from MS so they're probably the best place to recommend researching. No exp
with 64 bit.

Pop`
Poprivet - Does this procedure apply to XP x64 please.
JayM50 said:
Had a problem in which Help Support was not working. Click on the
button and nothing happened. I was able to "repair" it so that it
now comes up, and Help for individual applications also comes up
(for example, Notepad, or IE.) Problem is, the Search feature and
Index don't work. I get a full listing under the Contents tab, but
nothing under Index.
Any ideas?
Click to expand...


Reinstalling Help and Support Center in Windows XP

Credits: Rebecca Chen [MS]
Send your feedback

Please use the following steps to reinstall the Help and Support
Center:

Step I - End the Help and Support services

Click Start, click Run and type Taskmgr and click OK. This opens Task
Manager. Click the Process tab. Stop all of the following processing
if running:

· helpsvc.exe

· helphost.exe

· helpctr.exe

Step II - Reinstall Help and Support

· Click Start, click Run and type CMD, and click OK.

· In Command Prompt, type the following commands and press Enter
after each line: (Alternately, create a Batch file and run.)

net stop helpsvc
cd /d %windir%\pchealth\helpctr
rd packagestore /s /q
rd installedskus /s /q
cd binaries
start /w helpsvc /svchost netsvcs /regserver /install
start /w helpsvc /register

Note: The "start /w helpsvc /svchost netsvcs /regserver /install"
command line reinstalls Help and Support, which may take several
minutes.
Click to expand...
Click to expand...
 
Will do, Many thanks.
--
Win XP Prof x 64 - AMD64 x 2 2210Mhz - Asus Mobo M2N32 SLI Deluxe - Nvidia
GeForce 7600GT x 2 - Samsung HD300LJ x 4 - Raid 0+1.


Poprivet said:
Sorry, I don't know. Seems like it would, but I'd first take the time to be
certain that all services etc. exist that are described. That article came
from MS so they're probably the best place to recommend researching. No exp
with 64 bit.

Pop`
Poprivet - Does this procedure apply to XP x64 please.
JayM50 wrote:
Had a problem in which Help Support was not working. Click on the
button and nothing happened. I was able to "repair" it so that it
now comes up, and Help for individual applications also comes up
(for example, Notepad, or IE.) Problem is, the Search feature and
Index don't work. I get a full listing under the Contents tab, but
nothing under Index.
Any ideas?


Reinstalling Help and Support Center in Windows XP

Credits: Rebecca Chen [MS]
Send your feedback

Please use the following steps to reinstall the Help and Support
Center:

Step I - End the Help and Support services

Click Start, click Run and type Taskmgr and click OK. This opens Task
Manager. Click the Process tab. Stop all of the following processing
if running:

· helpsvc.exe

· helphost.exe

· helpctr.exe

Step II - Reinstall Help and Support

· Click Start, click Run and type CMD, and click OK.

· In Command Prompt, type the following commands and press Enter
after each line: (Alternately, create a Batch file and run.)

net stop helpsvc
cd /d %windir%\pchealth\helpctr
rd packagestore /s /q
rd installedskus /s /q
cd binaries
start /w helpsvc /svchost netsvcs /regserver /install
start /w helpsvc /register

Note: The "start /w helpsvc /svchost netsvcs /regserver /install"
command line reinstalls Help and Support, which may take several
minutes.
Click to expand...
Click to expand...
Click to expand...
 
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