You most likely have a service/driver that is hanging during the shutdown
phase.
To troubleshoot this issue, I would first try clean-boot troubleshooting to
see if I could narrow this down to a 3rd party program. The following
article covers how to do this: (Note: You will have to swipe MSCONFIG.EXE
from an XP or 2003 machine)
310560 How to Troubleshoot By Using the Msconfig Utility in Windows XP
http://support.microsoft.com/?id=310560
or you could also replicate the hang, generate a Kernel dump manually and
call our Product Support Services to have the dump read to determine the
faulting service/driver:
244139 Windows Feature Allows a Memory.dmp File to Be Generated with the
http://support.microsoft.com/?id=244139
--------------------
| Content-Class: urn:content-classes:message
| From: "Manu K.U." <
[email protected]>
| Sender: "Manu K.U." <
[email protected]>
| Subject: Help Required - Urgent
| Date: Mon, 10 Nov 2003 23:05:00 -0800
| Lines: 7
| Message-ID: <
[email protected]>
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| My windows 2000 Advanced server domain controller is
| hanging when i restart, the hard disk keeps on reading,
| but the system doesnot restart.
|
| can someone tell me why its happening
|
| manu
|
- Bill Curtis [MSFT]
“This posting is provided "AS IS" with no warranties, and confers no
rights.”
