J
jerseyguy957
I am trying to help my niece with an emergency technical issue.
At her home in Los Angeles they have three PCs on a Netgear Home
Phoneline network, using a RP334 Phoneline Router and 3 PA101 USB
Network Adapters.
When we bought my niece a Win XP Pro laptop to take with her to London
on her semester abroad - we used one of the PA101s to connect to the
home network and run Windows Update. Win XP Pro recognized the PA101
immediately.
We updated successfully and she went to London two weeks ago. On
Friday her apartment had a cable modem connection installed - but
there was a problem.
The service provider - ntl:home broadband supplied a self-installation
kit with an installation CD. As she and her roommate went through the
steps the installation program recognized that a PA101 was installed
and required that it be removed. (The hardware was obviously in the
USA - but the software/drivers were still installed.) They couldn't
complete the installation.
We have tried everything we could think of - Add/Remove Programs -
deleting from Device Manager (also in safe mode) - deleting the .inf
and .sys file - and even editing the Registry. (Two Registry entries
that included PA101 could not be deleted - about 7-10 others were
removed.)
Nothing worked - the Netgear UK Tech rep even suggested reinstalling
the entire XP Pro OS - which is too much to ask a college student to
undertake.
We need assistance from anyone that can help us remove all aspects of
the PA101 so she can connect to her new Cable modem service and do her
school work.
Please post detailed steps that may work.
Thanks for all suggestions.
At her home in Los Angeles they have three PCs on a Netgear Home
Phoneline network, using a RP334 Phoneline Router and 3 PA101 USB
Network Adapters.
When we bought my niece a Win XP Pro laptop to take with her to London
on her semester abroad - we used one of the PA101s to connect to the
home network and run Windows Update. Win XP Pro recognized the PA101
immediately.
We updated successfully and she went to London two weeks ago. On
Friday her apartment had a cable modem connection installed - but
there was a problem.
The service provider - ntl:home broadband supplied a self-installation
kit with an installation CD. As she and her roommate went through the
steps the installation program recognized that a PA101 was installed
and required that it be removed. (The hardware was obviously in the
USA - but the software/drivers were still installed.) They couldn't
complete the installation.
We have tried everything we could think of - Add/Remove Programs -
deleting from Device Manager (also in safe mode) - deleting the .inf
and .sys file - and even editing the Registry. (Two Registry entries
that included PA101 could not be deleted - about 7-10 others were
removed.)
Nothing worked - the Netgear UK Tech rep even suggested reinstalling
the entire XP Pro OS - which is too much to ask a college student to
undertake.
We need assistance from anyone that can help us remove all aspects of
the PA101 so she can connect to her new Cable modem service and do her
school work.
Please post detailed steps that may work.
Thanks for all suggestions.