Help, please.

  • Thread starter Thread starter Dan
  • Start date Start date
D

Dan

I am receiving a message that my MSN Messenger is signed
in to another computer. I only have one computer. I
just started to experience this problem today (9-23-04).
I have deleted (unistalled) messenger because I'm so
frustrated with it. What has happened that I cannot
correct this problem? Please help, I'm about to put
a .38 slug through the CPU. Thanx.
 
This problem often occurs when you are running MSN
Messenger AND Windows Messenger at the same time.
Before you start MSN Messenger, make sure that Windows
Messenger is turned off. Do this by going into the Task
Manager, and shutting down the process MSMSG, if it is
active. Then, run MSN Messenger again.
 
Greetings Dan,

There's two main circumstances that can cause this to happen.

The first is you've logged in and saved your password somewhere else, in which case you'll
simply need to change your password here:
https://memberservices.passport.net/ppsecure/MSRV_ChangePW.srf

Secondly, assuming you're using Windows XP, Windows Messenger (the built-in Messenger client
in Windows XP) may be automatically logging you on. To stop it, open Windows Messenger
(click Start, then Run, type "msmsgs" and click OK), click Tools, Options, Preferences tab
and unchecking 'Run this Program when Windows starts' or 'Run Windows Messenger when Windows
starts' (depending on version).

Also, do you have Norton Antivirus installed? Recent versions of Norton Antivirus added a
new "instant messaging scanning" feature, which can conflict with Messenger and cause it to
also keep starting. To stop it, open Norton Antivirus (Right-click on the Norton Antivirus
icon in the System Tray/Notification Area (by the clock), choose 'Open Norton Antivirus'),
click Options, then Instant Messenger then uncheck MSN Instant Messenger and click OK.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.
 
-----Original Message-----
I am receiving a message that my MSN Messenger is signed
in to another computer. I only have one computer. I
just started to experience this problem today (9-23- 04).
I have deleted (unistalled) messenger because I'm so
frustrated with it. What has happened that I cannot
correct this problem? Please help, I'm about to put
a .38 slug through the CPU. Thanx.
.
Dan,
Click to expand...

Here is a phone # for msn to help you 1.800.295.0155
Sure hope they can help you....Good Luck!!
 
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