From: "Kevin" <
[email protected]>
| I have tried everyway I know to get rid of a strange virus/trojan that wont
| go away.Every time I open Internet Explorer or windows explorer my AVG pops
| up and tells me Downloader.small.37.bs is in my pc.It wont let me heal or
| delete it.Any help would be appreciated.
|
Dump the contents of the IE Temporary Internet Folder cache (TIF)
Start --> Settings --> Control Panel --> Internet Options --> Delete Files
Dump the contents of the Mozilla FireFox Cache
Tools --> Options --> Privacy --> Cache --> Clear
1) Download TrendMicro Sysclean by other of the following 2 methods
Trend Sysclean Method 1
---------------------------------------
Trend Sysclean Package
http://www.trendmicro.com/download/dcs.asp
Latest Trend signature files.
http://www.trendmicro.com/download/pattern.asp
Create a directory.
On drive "C:\"
(e.g., "c:\sysclean")
Download SYSCLEAN.COM and place it in that directory.
Download the signature files (pattern files) by obtaining the ZIP file.
For example; lpt598.zip
Extract the contents of the ZIP file and place the contents in the same directory as
SYSCLEAN.COM.
Trend Sysclean Method 2
---------------------------------------
Download the utility SYSCLEAN_FE at the following URL --
http://www.ik-cs.com/got-a-virus.htm
SYSCLEAN_FE automates the download and execution process of the Trend Sysclean Package.
Direct URL --
http://www.ik-cs.com/programs/virtools/Sysclean_FE.exe
2) Download Ad-aware SE (free personal version v1.05)
http://www.lavasoftusa.com/
Update Ad-aware with the latest definitions.
3) If you are using WinME or WinXP, disable System Restore
http://vil.nai.com/vil/SystemHelpDocs/DisableSysRestore.htm
4) Reboot your PC into Safe Mode and shutdown as many applications as possible.
5) Using both the Trend Sysclean utility and Ad-aware, perform a Full Scan of your
platform and clean/delete any infectors/parasites found.
(a few cycles may be needed)
6) Restart your PC and perform a "final" Full Scan of your platform using both the
Trend Sysclean utility and Adaware
7) If you are using WinME or WinXP,Re-enable System Restore and re-apply any
System Restore preferences, (e.g. HD space to use suggested 400 ~ 600MB),
8) Reboot your PC.
9) If you are using WinME or WinXP, create a new Restore point
* * * Please report back your results * * *7
