Help please. Something is wrong with my inbox folder

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Guest

Suddenly, I can't view emails in my inbox. There is a message "Folder could
not be displayed. Windows could not open this folder." I can view all other
folders but not my inbox. What happened and how can I get it back?

Also, when I try to receive emails, it starts to receive but then says "an
unknown error has occurred."
 
Make sure you are not using incompatible third party security
software. Windows Mail is not compatible with most McAfee
or Norton security programs. Those will need to be
uninstalled, not just disabled.

After uninstalling your non-compatible antivirus, download
and install a more compatible antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html

Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3
 
I had already disapled the scan of emails but now I went ahead and
uninstalled my security program (which was Trend). Then I followed the
instructions on thelink you gave and deleted my email account and readded it.
However, I still can't access my Inbox. How can I get it to work again?


Gary VanderMolen said:
Make sure you are not using incompatible third party security
software. Windows Mail is not compatible with most McAfee
or Norton security programs. Those will need to be
uninstalled, not just disabled.

After uninstalling your non-compatible antivirus, download
and install a more compatible antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html

Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3
--
Gary VanderMolen [MS-MVP WLM]


Cathe said:
Suddenly, I can't view emails in my inbox. There is a message "Folder could
not be displayed. Windows could not open this folder." I can view all other
folders but not my inbox. What happened and how can I get it back?

Also, when I try to receive emails, it starts to receive but then says "an
unknown error has occurred."
Click to expand...
Click to expand...
 
In case there is a stuck message in your Inbox, try the
Microsoft fix:
http://support.microsoft.com/default.aspx/kb/941090

If that does not fix the problem, I would suggest upgrading to
Windows Live Mail:
http://get.live.com/betas/maildesktop_betas

--
Gary VanderMolen [MS-MVP WLM]


Cathe said:
I had already disapled the scan of emails but now I went ahead and
uninstalled my security program (which was Trend). Then I followed the
instructions on thelink you gave and deleted my email account and readded it.
However, I still can't access my Inbox. How can I get it to work again?


Gary VanderMolen said:
Make sure you are not using incompatible third party security
software. Windows Mail is not compatible with most McAfee
or Norton security programs. Those will need to be
uninstalled, not just disabled.

After uninstalling your non-compatible antivirus, download
and install a more compatible antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html

Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3
--
Gary VanderMolen [MS-MVP WLM]


Cathe said:
Suddenly, I can't view emails in my inbox. There is a message "Folder could
not be displayed. Windows could not open this folder." I can view all other
folders but not my inbox. What happened and how can I get it back?

Also, when I try to receive emails, it starts to receive but then says "an
unknown error has occurred."
Click to expand...
Click to expand...
Click to expand...
 
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