Help: Nikon 9000 Stage Locking Screw

  • Thread starter Thread starter Josh
  • Start date Start date
J

Josh

Maybe I'm an idiot but I am having a problem with my new Nikon 9000 ED
scanner. I turn it on to have it make a terrible buzzing noise and then
a dialog box opens up to ask me to "remove the stage locking screw." I
cannot find any reference to this at all in the manual and there seems
to be no stage locking screw anywhere on the device (I have seen these
on other scanners, usually like a big plastic white key you turn).
Anyone know what to do? Thanks.

-Josh
 
Unfortunately I just got off the phone with Kevin at 1800-NIKON-UX who
informed me that the scanner is broken and I need to return it to
Amazon.com. It took 4 months to get it, let's hope they can get me a
new one soon. Any one have any advice or a similar circumstance?
 
Josh said:
Unfortunately I just got off the phone with Kevin at 1800-NIKON-UX who
informed me that the scanner is broken and I need to return it to
Amazon.com. It took 4 months to get it, let's hope they can get me a
new one soon. Any one have any advice or a similar circumstance?
Click to expand...

If you were in Japan, I'd strongly recommend taking it to Nikon service. But
I've heard too many horror stories about Nikon service in the US and
England, so sending it back for replacement is probably the better part of
valor.

David J. Littleboy
Tokyo, Japan
 
Well so far I'm impressed with Amazon. I sent them email and they
already set up a UPS pickup to return the scanner and supposedly
"already shipped" the replacement. I wonder if they actually have any
of the scanners as I waited so long for this one. I'm predicting that
the "ship date" of today will suddenly change to a backorder sometime
later today. Let's hope I make it to the top of the list at least and
get their next one. Anyone know why these are so rare, you think with
the demand Nikon would make more.
 
Now what would you do? Since I put in for a return authorization I
decided to see what I could do. I turned the machine on and while it
was powering up I gently pushed a carrier in and pushed on the
transport mechanism. It came unstuck and now the scanner seems to work
ok. Would you keep it? I've already put in for a return but I'm afraid
they will take it and then suddenly come out with this shipping delay
because they don't have any. I don't want to regret keeping a defective
scanner but maybe there was really nothing wrong with it, just a little
stuck.
 
Josh said:
Now what would you do? Since I put in for a return authorization I
decided to see what I could do. I turned the machine on and while it
was powering up I gently pushed a carrier in and pushed on the
transport mechanism. It came unstuck and now the scanner seems to work
ok. Would you keep it? I've already put in for a return but I'm afraid
they will take it and then suddenly come out with this shipping delay
because they don't have any. I don't want to regret keeping a defective
scanner but maybe there was really nothing wrong with it, just a little
stuck.
Click to expand...

I'd call Nikon again. Of course, I'm in Japan, where the service staff are
intelligent human beings whose job description includes being civilized to
the customers. But I said that before.

FWIW, the 8000 startup sequence is (0) turn on power, (1) wait for the
blinking light to stop blinking (this is a long wait), (2) fire up
NikonScan, (3) insert film holder, (4) wait for NikonScan to initialize the
scanner (this is a long wait, but the next time you push in the film holder,
NikonScan comes back a lot faster), (4) start scanning.

I'd expect the 9000 to require a similar procedure.

David J. Littleboy
Tokyo, Japan
 
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