Help : new accounts NOT in GAL

  • Thread starter Thread starter JAQK
  • Start date Start date
J

JAQK

Is this a known issue? New accounts/mailboxes created in AD don't show up in
the Global Address List. Emails sent to the new user's smtp address
apparently do get delivered, but the name can't be resolved, which also
means that an Outlook profile can't be created and the new mailbox can't be
opened.

This has started happening since 2003 DCs have come online alongside of the
Win2000 ones (we're in the midst of a migration). We still use Exchange
2000.

Any helpful suggestion would be greatly appreciated. Thanks.
 
I've only seen this behavior when using Outlook 2003 in cached mode. The
reason for it is that the Offline Address Book needs to be rebuilt and then
downloaded by the Outlook client before they see the new entries. (If this
doesn't happen, then it takes 24 hours to see the new entries.)

So... is it safe to assume that your site is using Outlook 2003?
 
You are correct!

neo said:
I've only seen this behavior when using Outlook 2003 in cached mode. The
reason for it is that the Offline Address Book needs to be rebuilt and
then downloaded by the Outlook client before they see the new entries.
(If this doesn't happen, then it takes 24 hours to see the new entries.)

So... is it safe to assume that your site is using Outlook 2003?
Click to expand...
 
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