Help needed with SP2

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G

Guest

Hi there,
I am trying to install Service Pack 2 on XP machines...
Some computers have no problems, most of them gave me this error:

Stop: 0x00000019 (0x00000020,0xFF7ED758, 0xFF7ED868, 0x0A22001A)
(First it restarts continuously, after i disable 'restart after system
failure',
it gives me that error.)

Help!
Catz
 
Hey Matija Hrovat

I took your advice, installed KB 885626, but after installing sp2 again,
the computer continued to reboot.

any other suggestions???
 
Hi Catz,
can you give us a more specific description of the error you get (You
probably get an error: BAD_POOL_HEADER, does it say which driver caused it -
*.sys)?

Can you get in any other mode (Safe Mode, VGA mode, ...) ?
http://support.microsoft.com/?id=315222
If you can get into safe mode, try using msconfig and boot into normal mode.
http://support.microsoft.com/?id=310560

What is the same with all computers that are having problems ?
I've read that there was an issue with some Wireless cards, try removing the
things that problematic computers have in common.
http://support.intel.com/support/wireless/wlan/sb/cs-013915.htm
The other thing could be that your AntiVirus program is in conflict with Sp2
Device does not work properly with Service Pack 2
http://www.michna.com/kb/WxSP2.htm

Are you installing Network installation of the Sp2 -
http://tinyurl.com/6ubys
or are you installing the updates via Windows Update site ?
If you're installing Network Installation, try updating trough Windows
Updates - http://windowsupdate.microsoft.com

Let me know if you didn't understand any of the instructions and let us know
if anything helped.
 
hi again

okay here goes...
Error message is BAD_POOL_HEADER but doesnt give me the driver that caused it.

I can get into safe mode, which is how i uninstall sp2 so that the pc can
run again

We have no wireless cards installed, and as far as i can see all computers
have the same hardware installed eg NIC, sound card ect.
I did notice that the majority of pc's that were problematic were the ones
that had Service pack 1 installed on them.
I dont think its the anti virus, cos all pc's have the same version
installed and only a few pc's are having problems.
At the moment im manually installing sp2 on pc's, i didnt want to roll out
without making sure it was error free (if there is such a thing!)

I tried to install one pc through windows update but get this error:
0x800A0005
Website encountered problem.. cannot display page you r trying to view.
(MORE PROBLEMS!)

I did try get some info off da pc for you, hope this helps:

ERROR REPORT CONTENTS:
C:\windows\minidump\min092705-03.dmp
C:\docume~1\ansie\LOCALS~1\Temp\WER12.tmp.dir00\sysdata.xml

ansie - computer name

ERROR SIGNITURE:
BCCODE: 19 BCP1: 00000020 BCP2: FF987D48 BCP3: FF987E58
BCP4:0A220003 OSVer: 5_1_2600 SP:1_0 PRODUCT 256_1

SVCpack.log:
line:
1541.219: Do Installation: ApplyAdminSystemAclsRecursive for
C:\windows\$hf_mig$\service pack 2 failed; error=0x00000003

another line further down:
GetCatVersion: Failed to retrieve version info from
C:\windows\system32\catroot........ error 0x57
C:\windows\sp2.cat with error 0x8092004

IN EVENT VIEWER:
1. The process winlogon.exe has initiated the restart of [computer name]
for following reason: No title for this reason could be found.
Minor reason: 0x10 and 0x16
Shutdown type: reboot
comment: Windows XP SP2
Event ID: 1074
User: NT AUTHORITY/SYSTEM
Data: 0000: 80020010

2. computer has rebooted from bugcheck. bugcheck was 0x00000019
(0x00000020, parameter 2, parameter 3, parameter 4

ta
catz
 
Hey Catz,
so the one thing you didn't mention is, if you tried MSCONFIG ?
If you didn't;
start / run: msconfig
click selective startup
clear the checkbox - Load Startup Items
go to Services tab
check the box: Hide all Microsoft service
Click Disable all
OK
Reboot into normal mode

if you did (and you understood before, sorry I didn't want to be
patronizing)
The update error could be connected with your blue screen error. The first
thing that comes to my mind is AV or firewall program-which should be solved
with msconfig, but I did saw some cases in which uninstalling and then
reinstalling of problematic program was a solution.

If the msconfig didn't do the trick, the next thing to try is to "remove"
hardware.
Go to device manager and disable Network card (you could try safe mode with
networking), sound card... Remove any USB devices like active card, cameras,
.... and try booting into normal mode.
If the only thing left is your graphic card (you could try vga mode),
uninstall it (via device manager) and try normal mode.

Let us know what you found out and we'll go from there.

--

------------------------------------------------------------
For direct e-mailing remove "-spam" from my e-mail address
--
Best Regards,
Matija Hrovat


Catz said:
hi again

okay here goes...
Error message is BAD_POOL_HEADER but doesnt give me the driver that caused
it.

I can get into safe mode, which is how i uninstall sp2 so that the pc can
run again

We have no wireless cards installed, and as far as i can see all computers
have the same hardware installed eg NIC, sound card ect.
I did notice that the majority of pc's that were problematic were the ones
that had Service pack 1 installed on them.
I dont think its the anti virus, cos all pc's have the same version
installed and only a few pc's are having problems.
At the moment im manually installing sp2 on pc's, i didnt want to roll out
without making sure it was error free (if there is such a thing!)

I tried to install one pc through windows update but get this error:
0x800A0005
Website encountered problem.. cannot display page you r trying to view.
(MORE PROBLEMS!)

I did try get some info off da pc for you, hope this helps:

ERROR REPORT CONTENTS:
C:\windows\minidump\min092705-03.dmp
C:\docume~1\ansie\LOCALS~1\Temp\WER12.tmp.dir00\sysdata.xml

ansie - computer name

ERROR SIGNITURE:
BCCODE: 19 BCP1: 00000020 BCP2: FF987D48 BCP3: FF987E58
BCP4:0A220003 OSVer: 5_1_2600 SP:1_0 PRODUCT 256_1

SVCpack.log:
line:
1541.219: Do Installation: ApplyAdminSystemAclsRecursive for
C:\windows\$hf_mig$\service pack 2 failed; error=0x00000003

another line further down:
GetCatVersion: Failed to retrieve version info from
C:\windows\system32\catroot........ error 0x57
C:\windows\sp2.cat with error 0x8092004

IN EVENT VIEWER:
1. The process winlogon.exe has initiated the restart of [computer name]
for following reason: No title for this reason could be found.
Minor reason: 0x10 and 0x16
Shutdown type: reboot
comment: Windows XP SP2
Event ID: 1074
User: NT AUTHORITY/SYSTEM
Data: 0000: 80020010

2. computer has rebooted from bugcheck. bugcheck was 0x00000019
(0x00000020, parameter 2, parameter 3, parameter 4

ta
catz
Click to expand...
 
Hey Matija

MSCONFIG didn't work.

then i started removing hardware....
i removed the graphics card
I disable the firewall
i disabled the display adapters and enabled VGA mode.
I disabled sound card.
There are no cameras or scanners
i even removed the usb human interface device (mouse)
not a thing changed. none of them worked.

I do havethe following installed which i didnt disable:
intel 82801EB USB Universal Host Controller - 24D2
intel 82801EB USB Universal Host Controller - 24D4
intel 82801EB USB Universal Host Controller - 24D7
intel 82801EB USB Universal Host Controller - 24DE
intel 82801EB USB Universal Host Controller - 24DD
USB Root Hub.

Do you think it could be software related?
Thanx in advance
Catz


Matija Hrovat said:
Hey Catz,
so the one thing you didn't mention is, if you tried MSCONFIG ?
If you didn't;
start / run: msconfig
click selective startup
clear the checkbox - Load Startup Items
go to Services tab
check the box: Hide all Microsoft service
Click Disable all
OK
Reboot into normal mode

if you did (and you understood before, sorry I didn't want to be
patronizing)
The update error could be connected with your blue screen error. The first
thing that comes to my mind is AV or firewall program-which should be solved
with msconfig, but I did saw some cases in which uninstalling and then
reinstalling of problematic program was a solution.

If the msconfig didn't do the trick, the next thing to try is to "remove"
hardware.
Go to device manager and disable Network card (you could try safe mode with
networking), sound card... Remove any USB devices like active card, cameras,
.... and try booting into normal mode.
If the only thing left is your graphic card (you could try vga mode),
uninstall it (via device manager) and try normal mode.

Let us know what you found out and we'll go from there.

--

------------------------------------------------------------
For direct e-mailing remove "-spam" from my e-mail address
--
Best Regards,
Matija Hrovat


Catz said:
hi again

okay here goes...
Error message is BAD_POOL_HEADER but doesnt give me the driver that caused
it.

I can get into safe mode, which is how i uninstall sp2 so that the pc can
run again

We have no wireless cards installed, and as far as i can see all computers
have the same hardware installed eg NIC, sound card ect.
I did notice that the majority of pc's that were problematic were the ones
that had Service pack 1 installed on them.
I dont think its the anti virus, cos all pc's have the same version
installed and only a few pc's are having problems.
At the moment im manually installing sp2 on pc's, i didnt want to roll out
without making sure it was error free (if there is such a thing!)

I tried to install one pc through windows update but get this error:
0x800A0005
Website encountered problem.. cannot display page you r trying to view.
(MORE PROBLEMS!)

I did try get some info off da pc for you, hope this helps:

ERROR REPORT CONTENTS:
C:\windows\minidump\min092705-03.dmp
C:\docume~1\ansie\LOCALS~1\Temp\WER12.tmp.dir00\sysdata.xml

ansie - computer name

ERROR SIGNITURE:
BCCODE: 19 BCP1: 00000020 BCP2: FF987D48 BCP3: FF987E58
BCP4:0A220003 OSVer: 5_1_2600 SP:1_0 PRODUCT 256_1

SVCpack.log:
line:
1541.219: Do Installation: ApplyAdminSystemAclsRecursive for
C:\windows\$hf_mig$\service pack 2 failed; error=0x00000003

another line further down:
GetCatVersion: Failed to retrieve version info from
C:\windows\system32\catroot........ error 0x57
C:\windows\sp2.cat with error 0x8092004

IN EVENT VIEWER:
1. The process winlogon.exe has initiated the restart of [computer name]
for following reason: No title for this reason could be found.
Minor reason: 0x10 and 0x16
Shutdown type: reboot
comment: Windows XP SP2
Event ID: 1074
User: NT AUTHORITY/SYSTEM
Data: 0000: 80020010

2. computer has rebooted from bugcheck. bugcheck was 0x00000019
(0x00000020, parameter 2, parameter 3, parameter 4

ta
catz

Matija Hrovat said:
Hi Catz,
can you give us a more specific description of the error you get (You
probably get an error: BAD_POOL_HEADER, does it say which driver caused
it -
*.sys)?

Can you get in any other mode (Safe Mode, VGA mode, ...) ?
http://support.microsoft.com/?id=315222
If you can get into safe mode, try using msconfig and boot into normal
mode.
http://support.microsoft.com/?id=310560

What is the same with all computers that are having problems ?
I've read that there was an issue with some Wireless cards, try removing
the
things that problematic computers have in common.

http://support.intel.com/support/wireless/wlan/sb/cs-013915.htm
The other thing could be that your AntiVirus program is in conflict with
Sp2
Device does not work properly with Service Pack 2
http://www.michna.com/kb/WxSP2.htm

Are you installing Network installation of the Sp2 -
http://tinyurl.com/6ubys
or are you installing the updates via Windows Update site ?
If you're installing Network Installation, try updating trough Windows
Updates - http://windowsupdate.microsoft.com

Let me know if you didn't understand any of the instructions and let us
know
if anything helped.

--

------------------------------------------------------------
For direct e-mailing remove "-spam" from my e-mail address
--
Best Regards,
Matija Hrovat


Hey Matija Hrovat

I took your advice, installed KB 885626, but after installing sp2
again,
the computer continued to reboot.

any other suggestions???



:

Hi there,
I am trying to install Service Pack 2 on XP machines...
Some computers have no problems, most of them gave me this error:

Stop: 0x00000019 (0x00000020,0xFF7ED758, 0xFF7ED868, 0x0A22001A)
(First it restarts continuously, after i disable 'restart after
system
failure',
it gives me that error.)

Help!
Catz
Click to expand...
Click to expand...
Click to expand...
 
Hi Catz,
it could be software related, but once again (I know I sound like a broken
record) the msconfig should do the trick.
If you can find out which programs are different on the computers that don't
work, try uninstalling them (start with AntiVirus - it could be that the
settings are different on the computers that don't work).

One more thing to try is to update / flash your BIOS
Here's a page with lots of versions:
http://www.jetway.com.tw/evisn/download/bios/
but I strongly recommend that you contact your hardware support, if you have
never updated BiOS before.

You can send me your Event logs (save it as .evt) on my e-mail and I'll take
a look at them.
The other logs you can send are the ones created with MS Product Support's
Reporting Tools:
http://www.microsoft.com/downloads/...7C-7CA5-408F-88B7-F9C79B7306C0&displaylang=en
or
http://tinyurl.com/an6z

Download MPSRPT_SETUPPerf.EXE and send me the .cab file that the tool
creates.
I honestly don't know if Windows Update.log is included in the report, so
just in case send this file to. (it's in %systemroot%)

I'll look at the logs and let you know as soon as I can - depends on the
amount of work I'll have in my payable job :-)

Best of luck and let me know if you didn't understand anything I suggested.

--

------------------------------------------------------------
For direct e-mailing remove "-spam" from my e-mail address
--
Best Regards,
Matija Hrovat

Catz said:
Hey Matija

MSCONFIG didn't work.

then i started removing hardware....
i removed the graphics card
I disable the firewall
i disabled the display adapters and enabled VGA mode.
I disabled sound card.
There are no cameras or scanners
i even removed the usb human interface device (mouse)
not a thing changed. none of them worked.

I do havethe following installed which i didnt disable:
intel 82801EB USB Universal Host Controller - 24D2
intel 82801EB USB Universal Host Controller - 24D4
intel 82801EB USB Universal Host Controller - 24D7
intel 82801EB USB Universal Host Controller - 24DE
intel 82801EB USB Universal Host Controller - 24DD
USB Root Hub.

Do you think it could be software related?
Thanx in advance
Catz


Matija Hrovat said:
Hey Catz,
so the one thing you didn't mention is, if you tried MSCONFIG ?
If you didn't;
start / run: msconfig
click selective startup
clear the checkbox - Load Startup Items
go to Services tab
check the box: Hide all Microsoft service
Click Disable all
OK
Reboot into normal mode

if you did (and you understood before, sorry I didn't want to be
patronizing)
The update error could be connected with your blue screen error. The
first
thing that comes to my mind is AV or firewall program-which should be
solved
with msconfig, but I did saw some cases in which uninstalling and then
reinstalling of problematic program was a solution.

If the msconfig didn't do the trick, the next thing to try is to "remove"
hardware.
Go to device manager and disable Network card (you could try safe mode
with
networking), sound card... Remove any USB devices like active card,
cameras,
.... and try booting into normal mode.
If the only thing left is your graphic card (you could try vga mode),
uninstall it (via device manager) and try normal mode.

Let us know what you found out and we'll go from there.

--

------------------------------------------------------------
For direct e-mailing remove "-spam" from my e-mail address
--
Best Regards,
Matija Hrovat


Catz said:
hi again

okay here goes...
Error message is BAD_POOL_HEADER but doesnt give me the driver that
caused
it.

I can get into safe mode, which is how i uninstall sp2 so that the pc
can
run again

We have no wireless cards installed, and as far as i can see all
computers
have the same hardware installed eg NIC, sound card ect.
I did notice that the majority of pc's that were problematic were the
ones
that had Service pack 1 installed on them.
I dont think its the anti virus, cos all pc's have the same version
installed and only a few pc's are having problems.
At the moment im manually installing sp2 on pc's, i didnt want to roll
out
without making sure it was error free (if there is such a thing!)

I tried to install one pc through windows update but get this error:
0x800A0005
Website encountered problem.. cannot display page you r trying to view.
(MORE PROBLEMS!)

I did try get some info off da pc for you, hope this helps:

ERROR REPORT CONTENTS:
C:\windows\minidump\min092705-03.dmp
C:\docume~1\ansie\LOCALS~1\Temp\WER12.tmp.dir00\sysdata.xml

ansie - computer name

ERROR SIGNITURE:
BCCODE: 19 BCP1: 00000020 BCP2: FF987D48 BCP3: FF987E58
BCP4:0A220003 OSVer: 5_1_2600 SP:1_0 PRODUCT 256_1

SVCpack.log:
line:
1541.219: Do Installation: ApplyAdminSystemAclsRecursive for
C:\windows\$hf_mig$\service pack 2 failed; error=0x00000003

another line further down:
GetCatVersion: Failed to retrieve version info from
C:\windows\system32\catroot........ error 0x57
C:\windows\sp2.cat with error 0x8092004

IN EVENT VIEWER:
1. The process winlogon.exe has initiated the restart of [computer
name]
for following reason: No title for this reason could be found.
Minor reason: 0x10 and 0x16
Shutdown type: reboot
comment: Windows XP SP2
Event ID: 1074
User: NT AUTHORITY/SYSTEM
Data: 0000: 80020010

2. computer has rebooted from bugcheck. bugcheck was 0x00000019
(0x00000020, parameter 2, parameter 3, parameter 4

ta
catz

:

Hi Catz,
can you give us a more specific description of the error you get (You
probably get an error: BAD_POOL_HEADER, does it say which driver
caused
it -
*.sys)?

Can you get in any other mode (Safe Mode, VGA mode, ...) ?
http://support.microsoft.com/?id=315222
If you can get into safe mode, try using msconfig and boot into normal
mode.
http://support.microsoft.com/?id=310560

What is the same with all computers that are having problems ?
I've read that there was an issue with some Wireless cards, try
removing
the
things that problematic computers have in common.

http://support.intel.com/support/wireless/wlan/sb/cs-013915.htm
The other thing could be that your AntiVirus program is in conflict
with
Sp2
Device does not work properly with Service Pack 2
http://www.michna.com/kb/WxSP2.htm

Are you installing Network installation of the Sp2 -
http://tinyurl.com/6ubys
or are you installing the updates via Windows Update site ?
If you're installing Network Installation, try updating trough Windows
Updates - http://windowsupdate.microsoft.com

Let me know if you didn't understand any of the instructions and let
us
know
if anything helped.

--

------------------------------------------------------------
For direct e-mailing remove "-spam" from my e-mail address
--
Best Regards,
Matija Hrovat


Hey Matija Hrovat

I took your advice, installed KB 885626, but after installing sp2
again,
the computer continued to reboot.

any other suggestions???



:

Hi there,
I am trying to install Service Pack 2 on XP machines...
Some computers have no problems, most of them gave me this error:

Stop: 0x00000019 (0x00000020,0xFF7ED758, 0xFF7ED868, 0x0A22001A)
(First it restarts continuously, after i disable 'restart after
system
failure',
it gives me that error.)

Help!
Catz
Click to expand...
Click to expand...
Click to expand...
 
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