Help Needed - Control Panel Missing

N

neicam

Joined
Apr 24, 2008
Messages
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Hi,

Wondering if anyone out there can help?

I am trying to fix my parents p.c which is running v. slow and have a major problem in that the control panel is missing and if I try to change anything on the p.c like program access and defaults I get an error message saying:

"This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator."

This obviously is creating a massive problem in that I cannot remove any programs (or should I say rubbish) that my parents have put on th p.c.

I have looked around the internet on different forum threads etc and most people with similar problems seem to have different viruses etc so I have downloaded and run some spyware software which has removed some things but I have not managed to get back the control panel.

When reading other member's problems in this forum, I have seen that it is possible to identify problems etc using the Hijack this program so I have downloaded this and will paste the log below.

If anyone could have a look and advise of any obvious issues it would be so much apprectaied as this is really annoying me now. If you can help, please forgive me if I don't understand any technical jargon etc as although I know a little about p.c's, I am certainly no expert.

Anyway - The details are as follows:

Operating System: Windows XP
Anti Virus Software: Norton
Anti Spyware Software: Adaware2007, A-Watch 2007, Super Anti Spyware, Malwarebytes Anti Malware and AVG Anti-Root kit
Connect to Net by: Virgin Broadband - straight into p.c from modem they supplied(not wireless etc).
Computer Spec:
Motherboard Vendor = Dell Inc
Model Number: 0M3918
Physical Memory: 503MB
CPU Name: Intel (R)Pentium(R)4CPU 2.8Gh
Video Processor: Intel(R)82915G/GV/910GL Express Chipset

Hijack this - Log Below:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 00:31:50, on 24/04/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Documents and Settings\Colin\Desktop\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\MioNet\MioNetManager.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\MioNet\jvm\bin\MioNet.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\Dell Photo AIO Printer 922\dlbtbmgr.exe
C:\Program Files\Dell Photo AIO Printer 922\dlbtbmon.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\VM_STI.EXE
C:\Documents and Settings\Colin\Desktop\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Microsoft Location Finder\LocationFinder.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Uniblue\RegistryBooster 2\RegistryBooster.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\HP\Smart Web Printing\hpswp_clipbook.exe
C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Nikon\NkView6\NkvMon.exe
C:\Program Files\CASIO\Photo Loader\Plauto.exe
C:\Program Files\Philips\Philips SPC210NC Webcam\TrayMin210.exe
C:\Program Files\blueyonder IST\bin\mpbtn.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\Program Files\SIW\siw.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.co.uk/myway
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer Provided by blueyonder
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\system32\proper.exe
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: HP Print Clips - {053F9267-DC04-4294-A72C-58F732D338C0} - C:\Program Files\HP\Smart Web Printing\hpswp_framework.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [Dell Photo AIO Printer 922] "C:\Program Files\Dell Photo AIO Printer 922\dlbtbmgr.exe"
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [BigDogPath] C:\WINDOWS\VM_STI.EXE Philips SPC210NC Webcam
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Documents and Settings\Colin\Desktop\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [Microsoft Location Finder] "C:\Program Files\Microsoft Location Finder\LocationFinder.exe"
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [Uniblue RegistryBooster 2] C:\Program Files\Uniblue\RegistryBooster 2\RegistryBooster.exe /S
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [ALUAlert] C:\Program Files\Symantec\LiveUpdate\ALUNotify.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: AOL 9.0 Tray Icon.lnk = C:\Program Files\AOL 9.0\aoltray.exe
O4 - Global Startup: AVG Anti-Spyware 7.5
O4 - Global Startup: blueyonder Instant Support Tool.lnk = C:\Program Files\blueyonder IST\bin\matcli.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: NkvMon.exe.lnk = C:\Program Files\Nikon\NkView6\NkvMon.exe
O4 - Global Startup: Photo Loader supervisory.lnk = C:\Program Files\CASIO\Photo Loader\Plauto.exe
O4 - Global Startup: TrayMin210.exe.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra button: HP Clipbook - {58ECB495-38F0-49cb-A538-10282ABF65E7} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: HP Smart Select - {700259D7-1666-479a-93B1-3250410481E8} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://downloads.ewido.net/ewidoOnlineScan.cab
O16 - DPF: {4A026B12-94F3-4D2F-A468-96AA55DE20A5} (NetCamPlayerWeb11g Control) - http://84.85.204.250:1100/img/NetCamPlayerWeb11g.ocx
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1193261228609
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {EBF85371-A38F-485B-B28F-0B4C82D25937} (CUpdateCtl Object) - http://update.hpphoto.com/download/HPSWUpdate.ocx
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: skuns.dat
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Documents and Settings\Colin\Desktop\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: dlbt_device - Dell - C:\WINDOWS\system32\dlbtcoms.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: MioNet Service (MioNet) - Unknown owner - C:\Program Files\MioNet\MioNetManager.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
--
End of file - 14983 bytes


Again - Thanks to anyone who can help.
 
Download this file :
http://www.techsupportforum.com/sectools/sUBs/ComboFix.exe
or
http://download.bleepingcomputer.com/sUBs/Beta/ComboFix.exe

Double click combofix.exe & follow the prompts.
When finished, it shall produce a log for you. Post that log

Note:
Do not mouseclick combofix's window while its running. That may cause it to stall

=====================
Download Superantispyware (SAS) free home version


http://www.superantispyware.com/superantispywarefreevspro.html

Install it and double-click the icon on your desktop to run it.
· It will ask if you want to update the program definitions, click Yes.
· Under Configuration and Preferences, click the Preferences button.
· Click the Scanning Control tab.
· Under Scanner Options make sure the following are checked:
o Close browsers before scanning
o Scan for tracking cookies
o Terminate memory threats before quarantining.
o Please leave the others as they were.
o Click the Close button to leave the control center screen.
· On the main screen, under Scan for Harmful Software click Scan your computer.
· On the left check C:\Fixed Drive.
· On the right, under Complete Scan, choose Perform Complete Scan.
· Click Next to start the scan. Please be patient while it scans your computer.
· After the scan is complete a summary box will appear. Click OK.
· Make sure everything in the white box has a check next to it, then click Next.
· It will quarantine what it found and if it asks if you want to reboot, click Yes.
· To retrieve the removal information for me please do the following:
o After reboot, double-click the SUPERAntispyware icon on your desktop.
o Click Preferences. Click the Statistics/Logs tab.
o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
o It will open in your default text editor (such as Notepad/Wordpad).
o Please highlight everything in the notepad, then right-click and choose copy.
· Click close and close again to exit the program.
· Please paste that information here for me regardless of what it finds with a new HijackThis log.
 
Hi Folks - Thanks for your replies.

Madxgraphics - I have run the combofix and SuperAntispyware and pasted the logs below. After I had run the combofix my control panel seems to have reappeared which is great so I will start deleting unused programs etc. Could you possibly have a look at the logs below though to advise if you think there is anything harmful there or anything I should remove/amend etc to improve the pc performance.

Thanks - Here are the logs:

ComboFix 08-04-22.5 - Colin 2008-04-24 17:55:37.1 - NTFSx86
Running from: C:\Documents and Settings\Colin\Desktop\ComboFix.exe
* Created a new restore point

WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\WINDOWS\system32\AutoRun.inf

.
((((((((((((((((((((((((( Files Created from 2008-03-24 to 2008-04-24 )))))))))))))))))))))))))))))))
.

2008-04-24 00:31 . 2008-04-24 00:31 <DIR> d-------- C:\Program Files\Trend Micro
2008-04-24 00:23 . 2008-04-24 00:23 <DIR> d-------- C:\Program Files\SIW
2008-04-22 03:08 . 2007-01-18 13:00 3,968 --a------ C:\WINDOWS\SYSTEM32\DRIVERS\AvgArCln.sys
2008-04-22 02:26 . 2008-04-22 02:26 <DIR> d-------- C:\Program Files\Malwarebytes' Anti-Malware
2008-04-22 02:26 . 2008-04-22 02:26 <DIR> d-------- C:\Documents and Settings\Colin\Application Data\Malwarebytes
2008-04-22 02:26 . 2008-04-22 02:26 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\Malwarebytes
2008-04-22 02:03 . 2008-04-22 02:03 <DIR> d-------- C:\Program Files\SUPERAntiSpyware
2008-04-22 02:03 . 2008-04-22 02:03 <DIR> d-------- C:\Documents and Settings\Colin\Application Data\SUPERAntiSpyware.com
2008-04-22 02:03 . 2008-04-22 02:03 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\SUPERAntiSpyware.com
2008-04-21 18:56 . 2008-04-21 18:56 <DIR> d-------- C:\Program Files\CCleaner
2008-04-21 17:51 . 2008-04-21 17:51 <DIR> d-------- C:\Program Files\Lavasoft
2008-04-21 17:51 . 2008-04-21 17:52 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\Lavasoft
2008-04-21 17:50 . 2008-04-22 02:02 <DIR> d-------- C:\Program Files\Common Files\Wise Installation Wizard
2008-04-21 17:39 . 2001-08-17 13:48 12,160 --a------ C:\WINDOWS\SYSTEM32\DRIVERS\mouhid.sys
2008-04-21 17:39 . 2001-08-17 13:48 12,160 --a------ C:\WINDOWS\SYSTEM32\DLLCACHE\mouhid.sys
2008-04-17 20:11 . 2008-04-24 17:47 <DIR> d-a------ C:\Documents and Settings\All Users\Application Data\TEMP
2008-04-17 20:05 . 2008-04-17 20:05 <DIR> d-------- C:\Documents and Settings\Colin\Application Data\Uniblue
2008-04-17 20:04 . 2008-04-17 20:04 <DIR> d-------- C:\Program Files\Uniblue
2008-04-17 19:32 . 2008-04-17 19:32 <DIR> d-------- C:\WINDOWS\SYSTEM32\CONFIG\systemprofile\Application Data\HPAppData

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-04-24 17:01 --------- d-----w C:\Program Files\Common Files\Symantec Shared
2008-04-24 16:30 --------- d-----w C:\Documents and Settings\Colin\Application Data\skypePM
2008-04-23 23:49 --------- d-----w C:\Documents and Settings\Colin\Application Data\HPAppData
2008-04-22 01:25 --------- d-----w C:\Documents and Settings\Colin\Application Data\Skype
2008-04-17 18:56 --------- d-----w C:\Documents and Settings\All Users\Application Data\Dell
2008-04-17 18:31 --------- d-----w C:\Program Files\QuickTime
2008-04-17 18:31 --------- d-----w C:\Program Files\iTunes
2008-04-17 18:31 --------- d-----w C:\Program Files\iPod
2008-03-25 22:21 --------- d-----w C:\Program Files\Norton Internet Security
2008-03-20 17:25 --------- d-----w C:\Documents and Settings\Marjorie\Application Data\Apple Computer
2008-01-14 21:38 32 ----a-w C:\Documents and Settings\All Users\Application Data\ezsid.dat
2007-12-20 18:18 41,808 ----a-w C:\Documents and Settings\Colin\Application Data\GDIPFONTCACHEV1.DAT
2005-04-14 09:52 30,048 ----a-w C:\Documents and Settings\Marjorie\Application Data\GDIPFONTCACHEV1.DAT
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"DellSupport"="C:\Program Files\DellSupport\DSAgnt.exe" [2007-03-15 11:09 460784]
"MSMSGS"="C:\Program Files\Messenger\msmsgs.exe" [2004-10-13 17:24 1694208]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2004-08-04 06:00 15360]
"swg"="C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2007-06-13 12:22 68856]
"Microsoft Location Finder"="C:\Program Files\Microsoft Location Finder\LocationFinder.exe" [2006-11-14 14:22 121640]
"Skype"="C:\Program Files\Skype\Phone\Skype.exe" [2008-02-01 17:22 21898024]
"updateMgr"="C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" [2006-03-30 17:45 313472]
"DellSupportCenter"="C:\Program Files\Dell Support Center\bin\sprtcmd.exe" [ ]
"SUPERAntiSpyware"="C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe" [2008-02-29 16:03 1481968]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SunJavaUpdateSched"="C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe" [2003-11-19 18:48 32881]
"PCMService"="C:\Program Files\Dell\Media Experience\PCMService.exe" [2004-04-11 21:15 290816]
"IntelMeM"="C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe" [2003-09-03 21:12 221184]
"DVDLauncher"="C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe" [2004-08-23 19:19 57344]
"RealTray"="C:\Program Files\Real\RealPlayer\RealPlay.exe" [2004-12-15 13:37 26112]
"AOL Spyware Protection"="C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe" [2004-02-16 15:04 147456]
"UpdateManager"="C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" [2004-01-07 02:01 110592]
"Dell Photo AIO Printer 922"="C:\Program Files\Dell Photo AIO Printer 922\dlbtbmgr.exe" [2004-06-18 16:30 290816]
"igfxtray"="C:\WINDOWS\system32\igfxtray.exe" [2005-10-14 14:49 94208]
"igfxhkcmd"="C:\WINDOWS\system32\hkcmd.exe" [2005-10-14 14:46 77824]
"igfxpers"="C:\WINDOWS\system32\igfxpers.exe" [2005-10-14 14:50 114688]
"dla"="C:\WINDOWS\system32\dla\tfswctrl.exe" [2004-11-16 01:05 127035]
"BigDogPath"="C:\WINDOWS\VM_STI.exe" [2004-06-09 15:37 40960]
"!AVG Anti-Spyware"="C:\Documents and Settings\Colin\Desktop\AVG Anti-Spyware 7.5\avgas.exe" [2007-06-11 10:25 6731312]
"HP Software Update"="C:\Program Files\HP\HP Software Update\HPWuSchd2.exe" [2007-03-11 22:34 49152]
"dscactivate"="C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe" [2007-11-15 10:24 16384]
"ccApp"="C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [2003-12-08 17:18 70776]
"URLLSTCK.exe"="C:\Program Files\Norton Internet Security\UrlLstCk.exe" [2004-02-26 01:54 70800]
"hpqSRMon"="C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe" [2007-08-22 17:31 80896]
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [2008-02-01 00:13 385024]
"iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [2008-02-19 14:10 267048]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"CTFMON.EXE"="C:\WINDOWS\system32\CTFMON.EXE" [2004-08-04 06:00 15360]
"ALUAlert"="C:\Program Files\Symantec\LiveUpdate\ALUNotify.exe" [2003-08-13 19:38 54472]
"swg"="C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2007-06-13 12:22 68856]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Adobe Reader Speed Launch.lnk - C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2005-09-23 23:05:26 29696]
AOL 9.0 Tray Icon.lnk - C:\Program Files\AOL 9.0\aoltray.exe [2004-12-15 13:37:36 156784]
blueyonder Instant Support Tool.lnk - C:\Program Files\blueyonder IST\bin\matcli.exe [2005-01-07 16:28:56 204800]
HP Digital Imaging Monitor.lnk - C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe [2007-03-11 22:26:24 210520]
Microsoft Office.lnk - C:\Program Files\Microsoft Office\Office10\OSA.EXE [2001-02-13 02:01:04 83360]
NkvMon.exe.lnk - C:\Program Files\Nikon\NkView6\NkvMon.exe [2005-01-04 18:09:18 233472]
Photo Loader supervisory.lnk - C:\Program Files\CASIO\Photo Loader\Plauto.exe [2007-01-03 20:36:53 229376]
TrayMin210.exe.lnk - C:\Program Files\Philips\Philips SPC210NC Webcam\TrayMin210.exe [2007-09-23 17:05:20 278528]

[hkey_local_machine\software\microsoft\windows\currentversion\explorer\shellexecutehooks]
"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"= C:\Program Files\SUPERAntiSpyware\SASSEH.DLL [2006-12-20 12:55 77824]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\!SASWinLogon]
C:\Program Files\SUPERAntiSpyware\SASWINLO.dll 2007-04-19 12:41 294912 C:\Program Files\SUPERAntiSpyware\SASWINLO.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"msacm.dvacm"= C:\PROGRA~1\COMMON~1\ULEADS~1\Vio\Dvacm.acm

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"C:\\Program Files\\Messenger\\MSMSGS.EXE"=
"C:\\Program Files\\QuickTime\\QuickTimePlayer.exe"=
"C:\\Program Files\\Real\\RealPlayer\\realplay.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"C:\\Program Files\\Internet Explorer\\iexplore.exe"=
"C:\\Program Files\\iTunes\\iTunes.exe"=
"C:\\Program Files\\Skype\\Phone\\Skype.exe"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"1700:TCP"= 1700:TCP:MioNet Remote Drive Access
"1641:TCP"= 1641:TCP:MioNet Remote Drive Verification

R2 MioNet;MioNet Service;"C:\Program Files\MioNet\MioNetManager.exe" -s "C:\Program Files\MioNet\wrapper.conf" []
S2 sprtsvc_dellsupportcenter;SupportSoft Sprocket Service (dellsupportcenter);C:\Program Files\Dell Support Center\bin\sprtsvc.exe [2007-11-15 10:23]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12
hpdevmgmt REG_MULTI_SZ hpqcxs08 hpqddsvc

.
Contents of the 'Scheduled Tasks' folder
"2008-01-16 22:32:05 C:\WINDOWS\Tasks\AppleSoftwareUpdate.job"
- C:\Program Files\Apple Software Update\SoftwareUpdate.exe
"2004-12-28 13:21:53 C:\WINDOWS\Tasks\ISP signup reminder 1.job"
- C:\WINDOWS\system32\OOBE\OOBEBALN.EXE
"2008-01-08 15:34:20 C:\WINDOWS\Tasks\Norton AntiVirus - Scan my computer - Colin.job"
- C:\PROGRA~1\NORTON~1\NORTON~1\Navw32.exeh/task:
"2008-04-21 21:08:20 C:\WINDOWS\Tasks\Norton Internet Security - Run Full System Scan - Colin.job"
- C:\Program Files\Norton Internet Security\Norton AntiVirus\Navw32.exeh/TASK:
"2008-04-24 17:14:06 C:\WINDOWS\Tasks\Symantec NetDetect.job"
- C:\Program Files\Symantec\LiveUpdate\NDETECT.EXE
.
**************************************************************************

catchme 0.3.1353 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-04-24 18:10:11
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
------------------------ Other Running Processes ------------------------
.
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Documents and Settings\Colin\Desktop\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\MioNet\MioNetManager.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\NAVAPSVC.EXE
C:\Program Files\MioNet\jvm\bin\MioNet.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVSCAN.EXE
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\WINDOWS\SYSTEM32\WSCNTFY.EXE
C:\Program Files\Dell Photo AIO Printer 922\dlbtbmon.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\blueyonder IST\bin\mpbtn.exe
C:\WINDOWS\SYSTEM32\RUNDLL32.EXE
C:\WINDOWS\SYSTEM32\IMAPI.EXE
.
**************************************************************************
.
Completion time: 2008-04-24 18:32:06 - machine was rebooted
ComboFix-quarantined-files.txt 2008-04-24 17:31:43

Pre-Run: 59,573,673,984 bytes free
Post-Run: 59,922,415,616 bytes free

183 --- E O F --- 2008-04-12 08:50:53

Super antispyware log to follow incouple of mins after pc reboot.
 
Superantispywarelog

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/24/2008 at 07:04 PM

Application Version : 4.0.1154

Core Rules Database Version : 3444
Trace Rules Database Version: 1438

Scan type : Complete Scan
Total Scan Time : 00:17:22

Memory items scanned : 575
Memory threats detected : 0
Registry items scanned : 5934
Registry threats detected : 0
File items scanned : 14159
File threats detected : 6

Adware.Tracking Cookie
C:\Documents and Settings\Colin\Cookies\colin@kontera[2].txt
C:\Documents and Settings\Colin\Cookies\colin@atdmt[2].txt
C:\Documents and Settings\Colin\Cookies\[email protected][1].txt
C:\Documents and Settings\Colin\Cookies\colin@tribalfusion[1].txt
C:\Documents and Settings\Colin\Cookies\colin@specificclick[1].txt
C:\Documents and Settings\Colin\Cookies\[email protected][2].txt
 
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