Help! My Windows Media Player WILL NOT Open! :(

[Candy]

I've recently been having problems with my Media player.
I do not use it often but now when I try to it will not
open the program. Since the media player is a
preinstalled program I cannot edit it or do anything to
help that I can find. Can you think of anything? Please
let me know if you come up with something.

Thank You,
Candy

 

[Chris Lanier [MVP]]

If WMP doesn't open when you click on the icon or the WMP icon has changed
it is likely being caused by Malware on your system. There are more than a
few programs that will help you get rid of this. Below are some options for
you to try.

PestPatrol
http://pestpatrol.com/PestInfo/w/winpup32.asp

CWShredder
http://www.spywareinfo.com/~merijn/downloads.html

Housecall AntiVirus
http://housecall.trendmicro.com/

Ad-aware
http://www.lavasoftusa.com/support/download/

After you get all of the malware removed then you will want to reinstall
Windows Media Player over itself. Depending on how WMP was installed on
your machine you may already have the installer. If you do it is located in
C:\Program Files\Windows Media Player\Installer. The file name of the
installer is "mpsetupxp.exe"

If you don't see the folder then run C:\Program Files\Windows Media
Player\setup_wm.exe and that will re-download the installer and install it.