help! My computer is totally hijacked

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G

Guest

4 days ago, while checking email at a university website, my computer froze.
Windows manager popped up but the computer froze. But something was going on
since the hard drive light was flashing all the time. If I restart, it goes
to the accounts page; neither keyboard or mouse will operate.
If I restart in safe mode, keyboard and mouse do not operate. If I try to
restart in safe mode with c: prompt, the keyboard and mouse still do not
operate. Yet the computer is busy doing something.
When I disconnect from the internet, I can get as far as my individual
account then it freezes.
I called Microsoft and was advised that I would find a way to get my
keyboard and mouse operational again so that I can scan from their website,
but none of the documents seem to apply as I do not get any error messages.
My keyboard and mouse work on my friend's computer, so this is not a hardware
issue. Does anyone know what document I need to read?
Does anyone know what virus/trojan/worm I am dealing with? My Norton and
Lavasoft did not detect it on my scheduled scans.
 
Mike said:
4 days ago, while checking email at a university website, my
computer froze. Windows manager popped up but the computer froze.
But something was going on since the hard drive light was flashing
all the time. If I restart, it goes to the accounts page; neither
keyboard or mouse will operate.
If I restart in safe mode, keyboard and mouse do not operate. If I
try to restart in safe mode with c: prompt, the keyboard and mouse
still do not operate. Yet the computer is busy doing something.
When I disconnect from the internet, I can get as far as my
individual account then it freezes.
I called Microsoft and was advised that I would find a way to get my
keyboard and mouse operational again so that I can scan from their
website, but none of the documents seem to apply as I do not get
any error messages. My keyboard and mouse work on my friend's
computer, so this is not a hardware issue. Does anyone know what
document I need to read?
Does anyone know what virus/trojan/worm I am dealing with? My
Norton and Lavasoft did not detect it on my scheduled scans.
Click to expand...

Sounds like bad hardware.
Memory.. Hard drive.. Video Card.. Motherboard.. Power Supply.. Combination
of any of those...
 
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