help me!

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Guest

Hi, I'm AppleG5, I installed Windows Vista on my eMachines PC a few weeks
ago, and I need help.

Windows Vista cannot detect my CD Drive!!!

I looked in device manager and saw that the DVD/CD-ROM Drive:
LITE-ON COMBO SOHC-4832K ATA Device
had the following problem:
Windows cannot start this hardware device because its configuration
information (in the registry) is incomplete or damaged. (Code 19)

Click 'Check for solutions' to send data about this device to Microsoft and
to see if there is a solution available.

I checked windows update, no luck. I tried updating the driver, nada. I
don't know what is wrong!!
Please help. Thank you SO MUCH in advance for any help.
 
Ok, I found the Cdrom.inf file in C:\Windows\inf. I read it first, and then I
right clicked and pressed install. then it says "Instalation Failed." now
what do I do??
 
Make Sure You BACKUP and Save This Key:
"{4D36E965-E325-11CE-BFC1-08002BE10318}"
1.)Open regedit (Start > Run > Type Regedit)
2.)Browse to the following:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
UpperFilters (Delete This Entry)
LowerFilters (Delete This Entry)

3.)Delete the entries for UpperFilters and LowerFilters (If you don't have
one of them that's ok)
4.)Exit regedit and reboot.
 
computerpro2 said:
Make Sure You BACKUP and Save This Key:
"{4D36E965-E325-11CE-BFC1-08002BE10318}"
1.)Open regedit (Start > Run > Type Regedit)
2.)Browse to the following:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
UpperFilters (Delete This Entry)
LowerFilters (Delete This Entry)

3.)Delete the entries for UpperFilters and LowerFilters (If you don't have
one of them that's ok)
4.)Exit regedit and reboot.
Click to expand...
 
Ok, Firstly do the following

1. go to "Device Manager"
2. Locate your CD/DVD Device
3. Right Click on your CD/DVD Device and select "Uninstall" from the context
menu.

Do not scan for hardware changes just leave it unistalled.

Then do the following if the registry key(s) re-appeared in the registry.

1.)Open regedit (Start > Run > Type Regedit)
2.)Browse to the following:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
UpperFilters (Delete This Entry)
LowerFilters (Delete This Entry)

3.)Delete the entries for UpperFilters and LowerFilters (If you don't have
one of them that's ok)
4.)Exit regedit and reboot.

Then this should work out just fine for you.... Let me know if it doesnt.
 
Hi AppleG5. I had the same prob with my Acer T180 with Vista Home Premium. Go
to support sight < http://support.microsoft.com/default.aspx/kb/kb/314060 >
When the site opens, print the pages off and then follow the instructions on
the page, which will tell you how to get into the registry and delete the
Upper and Lower Filter, which is causing the drive not to work. It sure
worked for me.
 
I have the same error on Vista home Premium with my Samsung YP-K3J mp3
driver. will the same instructions work????
 
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