Help! Keyboard stopped working!

  • Thread starter Thread starter Dood
  • Start date Start date
D

Dood

Installed 5472, got everything set up and working fine.

When I tried to login today, (CTRL+ALT+DELETE) the keyboard does nothing!

If I power-cycle and come up in Safe Mode, the keyboard works fine in Safe
Mode, but if I boot normally, it doesn't work!

Tried uninstalling the keyboard while in safe mode, but that didn't help
either.

Any ideas?
 
The first thing I'd think of is to look at devmgmt.msc in run box (Device Manager)and see if the keyboard is present when you expand the entry and if the entry is present. I've had confirmation from the Vista Device team that once again in Vista, as in Win XP, that Device Manager will not accurately assess "driver health" but it will asses driver presence. The driver device teams have put driver health accuracy off until the next six years. So in other words, device manager can indicate a driver is present, but that doesn't mean it's working. You can get a great example of that in Vista with so many drivers still not working for a gamut of devices. My HP scanner that the Print team said to find a Twain DS driver for that in fact doesn't exist is a great case in point.

Try installing the driver again if you haven't already and my preference is to download the latest appropriate driver from whomever manufactures your keyboard at their site.

You also can try a system restore point to before this happened and if it's awkward to use the tab and direction keys or another keyboard won't work, you can use Startup Repair by following these steps to see if that gets the keyboard back up and running:

What It Can Do:

If you run Win RE's Startup Repair in Vista, it will try to check and repair the following and we're taking about under three minutes usually when it works which is often: (this is not a complete list but a list of major tasks it can perform):

Registry Corruptions

Missing/corrupt driver files (you don't have to guess here--it looks at all of them

Missing/corrupt system files (disabled in Beta 2 as is System File Checker but present newer builds)

Incompatible Driver Installation

Incompatible OS update installations

Startup Repair may offer a dialogue box to use System restore.

How to Use Startup Repair:

***Accessing Windows RE (Repair Environment):***

1) Insert Media into PC (the DVD you burned)

2) ***You will see on the Vista logo setup screen after lang. options in the
lower left corner, a link called "System Recovery Options."***

Screenshot: System Recovery Options (Lower Left Link)
http://blogs.itecn.net/photos/liuhui/images/2014/500x375.aspx

Screenshot: (Click first option "Startup Repair"
http://www.leedesmond.com/images/img_vista02ctp-installSysRecOpt2.bmp

3) Select your OS for repair.

4) Its been my experience that you can see some causes of the crash from
theWin RE feature:

You'll have a choice there of using:

1) Startup Repair
2) System Restore
3) Complete PC Restore

Good luck,

CH
 
Is it a USB keyboard? Is there an option in the BIOS to enable USB legacy
devices or USB keyboards etc.?
 
"If I power-cycle and come up in Safe Mode, the keyboard works fine in Safe
Mode, but if I boot normally, it doesn't work!"

If it works in Safe Mode, why would the Bios setting need changing?

CH
 
Possibly USB would work in safe mode but not in regular mode. I've seen
stranger things than that with USB. As it's not a USB keyboard it's moot
anyway.
 
That's interesting Kerry. I'll tuck the USB and SM away. I agree on the strange things. I've seen a few. It's software. I never figured out why the MSI doesnt load in Safe Mode, yet you can type msiexec in the run box and get the version --that probably has a simple explanation, but I never understood why when I was having a frequent blue screen stop problem I finally solved and wanted XP SP2 in I and the install was one of the events that brought the blue screens, I could install SP2 *in safe mode* but without an MSI.

CH
 
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