Help having trouble with the office update site.

  • Thread starter Thread starter SA
  • Start date Start date
S

SA

Hello all. I went to office update and checked for updates. I found some,
but when I
pushed the "install button," the license agreement doesn't appear. Help. I
have MS office small business on a laptop running Windows xp home.
 
Have you activated your product first?

--
Terry Farrell - Word MVP
http://www.mvps.org/word/

Hello all. I went to office update and checked for updates. I found some,
but when I
pushed the "install button," the license agreement doesn't appear. Help. I
have MS office small business on a laptop running Windows xp home.
 
TF said:
Have you activated your product first?
Click to expand...

This is what is on the screen. I activated my product. The updates are
selected and I already hit the install button. Here is an exact copy of the
text on the screen.

Office Update Installation Wizard

Microsoft Office Online

Microsoft

Accessibility alt+0
Contact Us
Privacy Statement
Office Worldwide

© 2003 Microsoft Corporation. All rights reserved.

|

Terms Of Use


The only thing missing is the license agreement. Please help.
 
I suggest that you call Microsoft because the Office Update site does not
believe that you have activated 2003. Just choose Activate and go through he
Telephone option which will provide the number to call.

Terry

TF said:
Have you activated your product first?
Click to expand...

This is what is on the screen. I activated my product. The updates are
selected and I already hit the install button. Here is an exact copy of the
text on the screen.

Office Update Installation Wizard

Microsoft Office Online

Microsoft

Accessibility alt+0
Contact Us
Privacy Statement
Office Worldwide

© 2003 Microsoft Corporation. All rights reserved.

|

Terms Of Use


The only thing missing is the license agreement. Please help.
 
TF said:
I suggest that you call Microsoft because the Office Update site does
not believe that you have activated 2003. Just choose Activate and go
through he Telephone option which will provide the number to call.

Terry



This is what is on the screen. I activated my product. The updates are
selected and I already hit the install button. Here is an exact copy
of the text on the screen.

Office Update Installation Wizard

Microsoft Office Online

Microsoft

Accessibility alt+0
Contact Us
Privacy Statement
Office Worldwide

© 2003 Microsoft Corporation. All rights reserved.

|

Terms Of Use


The only thing missing is the license agreement. Please help.
Click to expand...

Actually, I have MS office xp. Now what?
 
No difference. IT MUST BE ACTIVATED. You may choose to activate it through
the Help menu via any of the applications: one activation activates the
whole suite.

Terry


TF said:
I suggest that you call Microsoft because the Office Update site does
not believe that you have activated 2003. Just choose Activate and go
through he Telephone option which will provide the number to call.

Terry



This is what is on the screen. I activated my product. The updates are
selected and I already hit the install button. Here is an exact copy
of the text on the screen.

Office Update Installation Wizard

Microsoft Office Online

Microsoft

Accessibility alt+0
Contact Us
Privacy Statement
Office Worldwide

© 2003 Microsoft Corporation. All rights reserved.

|

Terms Of Use


The only thing missing is the license agreement. Please help.
Click to expand...

Actually, I have MS office xp. Now what?
 
TF said:
No difference. IT MUST BE ACTIVATED. You may choose to activate it
through the Help menu via any of the applications: one activation
activates the whole suite.

Terry




Actually, I have MS office xp. Now what?
Click to expand...

I will try and post back.
 
Do you have a third party firewall installed (not the Windows XP firewall)?
Disable the firewall and then connect to the Update Site , install the
updates and the reactivate the firewall.

Terry

SA said:
I will try and post back.
Click to expand...

Ok. I tried what was suggested and this is what I got.

Microsoft Word
This product has already been activated.
OK

Now what?
 
TF said:
Do you have a third party firewall installed (not the Windows XP
firewall)? Disable the firewall and then connect to the Update Site ,
install the updates and the reactivate the firewall.

Terry



Ok. I tried what was suggested and this is what I got.

Microsoft Word
This product has already been activated.
OK

Now what?
Click to expand...

No, but I do have AVG antivirus.
 
I have no idea then. If you are absolutely sure that you have activated the
product and that it is a not a pirate copy version, you will have to raise a
support call with Microsoft direct.

--
Terry Farrell - Word MVP
http://www.mvps.org/word/

TF said:
Do you have a third party firewall installed (not the Windows XP
firewall)? Disable the firewall and then connect to the Update Site ,
install the updates and the reactivate the firewall.

Terry



Ok. I tried what was suggested and this is what I got.

Microsoft Word
This product has already been activated.
OK

Now what?
Click to expand...

No, but I do have AVG antivirus.
 
TF said:
I have no idea then. If you are absolutely sure that you have
activated the product and that it is a not a pirate copy version, you
will have to raise a support call with Microsoft direct.




No, but I do have AVG antivirus.
Click to expand...

I looked in the knoledge base and I downloaded the updates by hand.
 
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