HELP have no d drive, used to but dont now!

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Guest

Have only had my computer a month have home basic, have had few problems
already with it tis is the fourth in a month. Most recent problem is that it
wont play any cd i put in or installation disks, little green button flickers
like its thinking about it. In my computer there is only master c nothing
else. It has prevoiusly worked when i put in the installation disk for
printer but now nothing.
can anyone help ??
 
thankyou for helping, followed what you suggested but cd is still not
recognised. noticed on device manager that under cd/dvd drive that there was
i triangular icon with exclamation mark in it said tsstcorp cd/dvdw
sh-s182d ata, i clicked on that and it said device cannot start.
 
Helen_07,

Here is a different Microsoft KB publication that includes the exact error
message (can't start, among others) that you're getting. See whether this
one does the trick:

http://support.microsoft.com/default.aspx/kb/314060

It was written for WinXP, but also applies to Vista.The problem existed
before Vista came to live with us.

Here is some background information on the issue, which likely provides more
information than you ever wanted to know, but it's interesting and know the
reason for what is causing the problem. Here is the background: Many
third-party programs that control CD or DVD burning (as well as some player
applications) install CD- or DVD-ROM filter device drivers into Windows.
These filter drivers are meant to allow for low-level hooks into the
hardware, to allow for functions such as packet writing (where a CD-R/W or
DVD-/+RW can be written incrementally, like a hard disk). These filter
drivers sometimes have problems that can cause the CD or DVD drive to stop
working correctly. The device entry for the CD or DVD drive in the Device
Manager may show up with an error descriptor that reads "The device could not
start." Additionally, there may be an error message that reads "One of the
filter drivers for this device is invalid." The devices themselves do not
show up in Explorer. Error codes for the device include code 31, code 32,
code 19 or code 39, and sometimes the even more ominous warning "Your
registry might be corrupted" appears. Fixing the problem simply involves
deleting the filter entries for the third-party device drivers.
 
All,

You gotta like those little green check marks. Too many people don't
bother, leaving every one wondering.
 
Thanks again for the assistance. I used the registry editor and I still
found an upper filter from a previous uninstalled program NTI cd maker ~
Which was pre installed w/ my Acer. After rebooting - I then tried the step
II, Uninstall and Reinstall drivers. After completing this - My dvd - rw did
spin up like it was functioning correctly ~ But i still have a Red Circle w/
a cross through it when I view within the ( Computer ) tab.

Any other ideas? I had called Acer about this problem a few weeks ago after
i first engaged this problem ~ all they had me to do was Re-install Vista
Fresh. I truly don't want to go through that head ache every few weeks.

I'm seriously thinking about re-verting to XP
 
Oh , upon reading a post further down ~ I am not receiving any Error codes ~
When i view in device manager ~ dvd rom properties ~ this device is working
fine. No yellow errors or anything.

Help in NYC
 
Comer B,

Comer, always start a new thread when you post about a problem. You are now
posting in two different threads and talking about a situation different from
that discussed in the thread to which you posted.

If you don't have the errors indicated by the Microsoft KB publication, then
the corrective action recommended by the publication don't apply to your
situation. You jumped the gun.

If you have a Red X on your CD/DVD-ROM drive, then that indicates some sort
of conflict, though I can't say just what kind. To get started in resolving
this problem, try this: Since I think the device is "conflicted" (indicated
by the red "X"), uninstall the driver for the drive in question in Windows
Device Manager and restart the computer system.

The object is to have Windows reinstall the drive and get it up and running
properly. Post back to tell us what happens.
 
Hi , sorted out that d drive problem, which worked thankyou. but now have no
sound on computer or for my media player after fixing d drive. any ideas how
to get sound back?
 
What audio adapter do you have? Have you gone to the manufacturer's web site to
search for the latest drivers?
 
Helen_07,

Open Control Panel and find the section for Sound. Look around to make sure
something isn't set wrong, like something disabled or anything else that
could cause a problem. Also, check in Device Manager to make sure that the
line item containing the Sound device indicates the the device is working
properly (under Properties for the sound card). Just dig around because
these issues oftentimes involve some simple setting somewhere. In Windows
Help and Support (under Start) search on troubleshooting sound problems.
Just some thoughts
 
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