We're in need of a program preferably ASP/ASP.NET (I realize the
chances but we'll just start here) that will allow ourhelpdeskstaff
or other view what is on a user's computer without taking any control
at all. This will be used to protect user's sensitive information but
allow our staff to see what the problem is. My original idea was
something that worked similar to remote desktop and preferably with
less overhead since we don't need any more features than what is going
on with the user's pc.
This is not going to be a troubleshooting util (their computer is
borked) more or less this will be used to diagnose web issues.
Our two options as we see it are to have thehelpdeskperson log into
the user's account in some kind of readonly status which entails a TON
of work, or to somehow generate images from the user's pc and feed
them to the remote pc.
I'm thinking some kind of ActiveX/Client script style control that
takes screens and sends them via webservice or otherwise across the
network into another application. Since there is no need to control
the pictures would not have to be regularly updated, just enough to
get a feel for what is going on.
How feasible is this or has anyone done something similar?
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