HELP! Contacts disappearing and changes do not stay!

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Guest

I am so frustrated!!

Windows XP, Office Pro 2003, Exchange

We have well over 5000 contacts stored since May 2004 when we converted to
this system. I have a part time person who updates/changes/adds contacts.
Neither hers nor my changes/updates/additions seem to take all of the time.

For instance: I stood there and watched her do updates on existing
contacts. She was changing the name format in the contact screen from first
name, last name to last name, first name. She saved/closed and it still
shows the first name last name scenario. Also when she has done updates such
as adding a new category to a contact the contact completely disappears from
our global contacts.....POOF! gone! I have watched her make these changes
and BAM! the contact is gone (deleted somehow!)

I am trying to get ready for a huge convention and I just updated categories
on some of my existing contacts by right clicking the contacts I needed to
update from the phone list format, checking (or adding) the categories I
needed and then did a field sort by those categories and it is not showing
'all' of the changes I made. I go back and check the ones I made the changes
to and many of them are not changed! I have done this 3 or 4 times now and
many/all of the updates/changes I make do not get updated.

I desperately need some assistance here. I can not depend on Outlook at all
right now for anything I need to do for this convention in a week and a half!!

Please let me know if you need any additional info. I need help asap!

Judy
 
Some additional info....

The contacts that are mystereously disappearing when making changes/updates
to them are NOT appearing in the deleted folder plus there are no filters on
either.
Judy
 
To help with diagnosis could you:

Select Phone List view .

Then could you turn on Advanced toolbars and click the Group By Box. Also
check the settings for Arrange by.

You may have some grouping going on - does it say "None" at the top of the
table view?


Judy Gleeson
Acorn Training and Consulting
"we're nuts about Outlook"

see what Outlook training can do to improve productivity:
www.acorntraining.com.au/pdfdocs/ProductivITwithOutlook.pps

www.acorntraining.com.au/productivit.htm





?????????????????????????????????????????????????????????????????> Some
additional info....
 
Thanks for replying Judy!

However, there is 'none' in the 'group by' box on toolbar and in the arrange
by/customize. Now I did ALL of those darn changes AGAIN and now they
updated(?) I just can not depend on the results I get. I have to proof the
whole list every single time which takes forever.

The other person who has lost contacts/changes/updates does not have any
grouping or filtering going on either.

Any other ideas?
 
All I've encountered before were problems with not seeing data that was in
the folder (versus "lost" or "deleted").

Maybe post again and see if anyone else knows what may be causing it. Try
"Why do Contacts disappear?" as a subject.

Just a tip for you - if you want to change the Category of a whole bunch of
people or if their Company name changes, use the Group By Box to Group by
Category (or Company) then drag them to the correct group. This means that
if 120 people in a company change their Company name, you can do it all in 2
steps - fix one person, then drag the others into that group.


Judy Gleeson
Acorn Training and Consulting
"we're nuts about Outlook"

see what Outlook training can do to improve productivity:
www.acorntraining.com.au/pdfdocs/ProductivITwithOutlook.pps

www.acorntraining.com.au/productivit.htm





?????????????????????????????????????????????????????????????????> Thanks
for replying Judy!
 
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