help cleaning popup and other intrusive programs

  • Thread starter Thread starter Wendy
  • Start date Start date
W

Wendy

I am having a problem after cleaning my pc of pop up and
spy programs that makes it almost impossible to use
internet explorer. I downloaded Lavasoft Ad-WARE 6 to
clean my pc and after the process completes, I cannot
signon to the internet anymore. I run ipconfig and get an
IP address with 169.254.xx.xx. I use Verizon DSL to
connect and spoke with Tech Support but we were not able
to reset the IP address no matter what we tried. I had to
run system recovery to put the pc back with all of this
intrusion software. Also tried to download Netscape 7.1
and it will not connect get error message, connection
denied to 'info.netscape.com'. Could someone please help.
 
Wendy said:
I am having a problem after cleaning my pc of pop up and
spy programs that makes it almost impossible to use
internet explorer. I downloaded Lavasoft Ad-WARE 6 to
clean my pc and after the process completes, I cannot
signon to the internet anymore. I run ipconfig and get an
IP address with 169.254.xx.xx. I use Verizon DSL to
connect and spoke with Tech Support but we were not able
to reset the IP address no matter what we tried. I had to
run system recovery to put the pc back with all of this
intrusion software. Also tried to download Netscape 7.1
and it will not connect get error message, connection
denied to 'info.netscape.com'. Could someone please help.

Try running adaware again but configure it so it doesnt delete or fix
anything automatically. Make a list of the items it found and post them here
 
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