HELP! CAN'T FIND CD-ROM DRIVE

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Guest

After my DVD/CD ROM drive suddenly disappeared (code 37) I followed the
troubleshooting ideas per device manager, i.e., removed and reinstall the
drive but the problem remained. However, if I run in safe-mode the drive
reappears. I believe that indicates that I have a conflict with software
somehow. I tried disabling antivirus & firewall will no improvement. I
can't identify any other new software recently added that would be the
culprit. I have also tried the
registry edit in the MSKB article that was referred to me, but it did not
help.

Hope there are some other ideas/fixs out there because I'm getting desperate!
 
larry648 said:
After my DVD/CD ROM drive suddenly disappeared (code 37) I followed the
troubleshooting ideas per device manager, i.e., removed and reinstall the
drive but the problem remained. However, if I run in safe-mode the drive
reappears. I believe that indicates that I have a conflict with software
somehow. I tried disabling antivirus & firewall will no improvement. I
can't identify any other new software recently added that would be the
culprit. I have also tried the
registry edit in the MSKB article that was referred to me, but it did not
help.

Hope there are some other ideas/fixs out there because I'm getting desperate!
Click to expand...

This might help.. I'm not sure.

CD repair for XP:
http://aumha.org/downloads/cdgone.zip

Also try the following. You should back up the registry before making
changes:

Click Start, Run, type Regedit, click OK.
Locate this Registry Key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class
Key Name: {4D36E965-E325-11CE-BFC1-08002BE10318}
Value Data: [Delete All Value Data from UpperFilters and LowerFilters]
Note: Do not delete the Key or the Multi-String Values. Delete only the
data values.
Exit Registry and Reboot
 
Boot to Safe Mode and remove any/all CD/DVD devices.
Reboot and Windows will detect/reinstall the device.

If you still have problems with it, in Device Manager:
On the Menu bar click View > Devices by connection.
Expand to ACPI Multi Processor or what ever yours is called.
Expand MS ACPI Compliant System or what ever yours is called.
Expand PCI BUS.
Expand the PCI Root Ports until you find the one your CD drive uses.
Double click on the Dual Channel PCI IDE Controller above your device.
Click the Resources tab.
Click on each listed item in the Resource Settings pane and see if it shows any
conflicts in the lower Conflicting device list pane at the bottom.

If there are no conflicts click the Troubleshooter tab under the General tab.
Follow the steps.



--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375
 
Elmo,

I want to make sure that I understand what you're saying regarding [Delete
All Value Data from UpperFilters and LowerFilters]....
I see 6 file folders named Digital Audio, which contain various files. Are
these the UpperFilters and LowerFilters? By selecting a file I can
change/delete the value data. Are you saying to delete all value data in
each of these files?

Thanks,

Larry

Elmo said:
larry648 said:
After my DVD/CD ROM drive suddenly disappeared (code 37) I followed the
troubleshooting ideas per device manager, i.e., removed and reinstall the
drive but the problem remained. However, if I run in safe-mode the drive
reappears. I believe that indicates that I have a conflict with software
somehow. I tried disabling antivirus & firewall will no improvement. I
can't identify any other new software recently added that would be the
culprit. I have also tried the
registry edit in the MSKB article that was referred to me, but it did not
help.

Hope there are some other ideas/fixs out there because I'm getting desperate!
Click to expand...

This might help.. I'm not sure.

CD repair for XP:
http://aumha.org/downloads/cdgone.zip

Also try the following. You should back up the registry before making
changes:

Click Start, Run, type Regedit, click OK.
Locate this Registry Key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class
Key Name: {4D36E965-E325-11CE-BFC1-08002BE10318}
Value Data: [Delete All Value Data from UpperFilters and LowerFilters]
Note: Do not delete the Key or the Multi-String Values. Delete only the
data values.
Exit Registry and Reboot
Click to expand...
 
larry648 said:
Elmo,

I want to make sure that I understand what you're saying regarding [Delete
All Value Data from UpperFilters and LowerFilters]....
I see 6 file folders named Digital Audio, which contain various files. Are
these the UpperFilters and LowerFilters? By selecting a file I can
change/delete the value data. Are you saying to delete all value data in
each of these files?

Thanks,

Larry

Elmo said:
larry648 said:
After my DVD/CD ROM drive suddenly disappeared (code 37) I followed the
troubleshooting ideas per device manager, i.e., removed and reinstall the
drive but the problem remained. However, if I run in safe-mode the drive
reappears. I believe that indicates that I have a conflict with software
somehow. I tried disabling antivirus & firewall will no improvement. I
can't identify any other new software recently added that would be the
culprit. I have also tried the
registry edit in the MSKB article that was referred to me, but it did not
help.

Hope there are some other ideas/fixs out there because I'm getting desperate!
Click to expand...
This might help.. I'm not sure.

CD repair for XP:
http://aumha.org/downloads/cdgone.zip

Also try the following. You should back up the registry before making
changes:

Click Start, Run, type Regedit, click OK.
Locate this Registry Key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class
Key Name: {4D36E965-E325-11CE-BFC1-08002BE10318}
Value Data: [Delete All Value Data from UpperFilters and LowerFilters]
Note: Do not delete the Key or the Multi-String Values. Delete only the
data values.
Exit Registry and Reboot
Click to expand...
Click to expand...

Sorry I just got back to this group..

When you click on the key {4D36E965-E325-11CE-BFC1-08002BE10318} in the
left column, you should see UpperFilters and/or LowerFilters listed in
the right pane. Right-click, click Modify, and delete any values.
 
Elmo,
Your advice took care of the problem, but I needed help from a friend of
mine to do the edit properly.

Thanks a lot!

Larry

Elmo said:
larry648 said:
Elmo,

I want to make sure that I understand what you're saying regarding [Delete
All Value Data from UpperFilters and LowerFilters]....
I see 6 file folders named Digital Audio, which contain various files. Are
these the UpperFilters and LowerFilters? By selecting a file I can
change/delete the value data. Are you saying to delete all value data in
each of these files?

Thanks,

Larry

Elmo said:
larry648 wrote:
After my DVD/CD ROM drive suddenly disappeared (code 37) I followed the
troubleshooting ideas per device manager, i.e., removed and reinstall the
drive but the problem remained. However, if I run in safe-mode the drive
reappears. I believe that indicates that I have a conflict with software
somehow. I tried disabling antivirus & firewall will no improvement. I
can't identify any other new software recently added that would be the
culprit. I have also tried the
registry edit in the MSKB article that was referred to me, but it did not
help.

Hope there are some other ideas/fixs out there because I'm getting desperate!
This might help.. I'm not sure.

CD repair for XP:
http://aumha.org/downloads/cdgone.zip

Also try the following. You should back up the registry before making
changes:

Click Start, Run, type Regedit, click OK.
Locate this Registry Key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class
Key Name: {4D36E965-E325-11CE-BFC1-08002BE10318}
Value Data: [Delete All Value Data from UpperFilters and LowerFilters]
Note: Do not delete the Key or the Multi-String Values. Delete only the
data values.
Exit Registry and Reboot
Click to expand...
Click to expand...

Sorry I just got back to this group..

When you click on the key {4D36E965-E325-11CE-BFC1-08002BE10318} in the
left column, you should see UpperFilters and/or LowerFilters listed in
the right pane. Right-click, click Modify, and delete any values.
Click to expand...
 
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