Help! Attachment problems

  • Thread starter Thread starter Annie Bananie
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A

Annie Bananie

I'm having problems with some attachments not being
forwarded (at least once jpeg files). Also, someone
didn't get jpeg attachments I sent from my hard drive.

What's causing this and how do I fix it?
 
If you check Sent Items, is the attachment in place on the email you sent?

Try this:

1. Open an email that contains an attachment that doesn't get forwarded.

2. Choose Actions - Forward. Does the attachment show up at this point
(should show up in the Attach area at the top of the email)?

3. Put your own address in the To: field, and click Send.

4. Check your email to see if it arrived. Is the attachment there?

Does this produce the attachment? If so, then I would suggest that whoever
you're sending to a) doesn't know how to handle attachments; or b) has a
mail server that is removing attachments (I believe this is a selectable
option for AOL users). They might not even know that attachments are turned
off.

If this doesn't result in the attachment showing up, then at what point does
it disappear? (I.e., which step?)

Also... what version of Outlook are you using? Are you using Outlook's own
editor, or are you using Word to compose/read email?
 
Thanks, Herb. I went through your steps.
Attachment is in place on the e-mail I sent.
E-mail to myself does result in attachment coming through.
As to the question of the recipient's abilities with
attachments, they are a magazine (on a MAC), so they are
familiar with attachments and are not (to my knowledge)
on AOL.
I am using Outlook 2002 on an XP machine and I'm not sure
about whether I'm using Outlook's editor. I think I
checked Word because I can use signatures in my preferred
type. Outgoing mail is in HTML format, Word is marked as
editor for reason described above.

Many Thanks, Ann
 
Well... if the attachment comes through when you send it to yourself, then
it's definitely working. The problem would appear to be on the receiving
end. You might ask them "What the heck are you doing with my
attachments!?!!?" ;-)

But, seriously... there are some serious mega-worms and viruses going
around, and a number of email servers' administrators have instituted
Draconian measures to try to stop them. I'm seeing all kinds of seemingly
tame email being bounced, and attachments stripped off. It's possible that
the attachments, simply by chance, contain strings that "look" to their
filters to contain items that are being screened out.

If you have web space available, an alternative would be to upload your
attachments to your web space, and then send your client(s) the links. That
way, they'd be able to get at them even if email filters (over which they
might not have any control) are overly restrictive.

Another alternative would be to zip the attachments first. In zipped form,
perhaps they'd get passed whatever filters are being used.
 
Thanks, again, Herb. I wouldn't be surprised that it is
a virus protection function...I've had that happen when
some attachments were sent to me, although my AV software
told me that's what it was doing.

Don't have a website but I'm thinking of changing ISPs so
that's a possibility in the future. Hadn't thought of
ZIPping.

I appreciate your help...

AB
 
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